Review of Tennis & Golf Company

3 years ago

Be careful!!!

Be careful!!!

My son tried tennis racquets and he selected one. I asked if we can buy the demo racquet. One guy at checkout desk said no.
Ok, I asked them new one then. So I was guided to another guy in tennis racquet area...he tried to find the same new one but it seems out of stock. he offerred me that demo racquet $80...and I ageed. (we even shaked our hands too.)

But...while checking it out the guy who told me not to sell Demo came and took the racquet by saying 'we dont sell Demo again!!!!'. And disappeared into somewhere back without any explanation.

I was standing in front of checkout desk and no one explained me about the situation.

That 'No demo sell guy' came back after five minutes and put the racquet back on the desk saying 'eighty dollors!!!' and then disappeared again!!!!

WTH...no explanation having customer five minutes and feeling like I tried to steal it...

there is obviously a hole in their manual or process..that is one problem I found...but another way bigger problem is handling customer with issue casued by the hole...