My stay at the resort was good. It is the lack of ...

My stay at the resort was good. It is the lack of communication from the staff that I am not pleased with. The resort ran my card for the tab at the bar then charged it again to the room, so at check out I see that I was charged twice for the bar. I have confirmed through my bank the charges, but the resort seems to to see the additional charge. They also put another customer's bill on my account and charged it to my credit card. Though this charge was resolved, I am not happy at how they handled the situation and how they can't figure out the double charge to my account. Not sure if our waitress ran it then added to our room. I'm very disappointed that they have not resoled this and that they have not called back after providing the resort with my bank's contact information.