Adam Tohill

Review of Saris Cycling Group

June 22 tried to call during business hours. Sat o...

June 22 tried to call during business hours. Sat on hold for over an hour, no on picked up.

June 22 Sent an email to check to see if shipping times were correct since web site stated 10-14 days.

June 24 when I had not received a response I placed the order to make sure that it was going to be to me in time to go on vacation at the end of July.

July 6th sent a Facebook message inquiring about my order since I had noticed that the charge had dropped from my credit card. Received a message a few hours later that it dropped off because it was a temp charge. "as far as your order is concerned, it looks like the order is set up to ship on 7/9/20 which is the 12th business day since your order date" promised shipping info would be sent as soon as it shipped

July 7th received an email back from my June 22 (10 business days later) email stating that " the estimated ship date is 7-9-20 which is the 12 business day"

July 10th Sent Facebook message because I had not see the charge on my card or shipping information.

July 13th received reply from July 10th message "Unfortunately it was delayed but the item is being processed. The team usually gets things out the door within 2 or 3 business days once it is being processed so that hopefully should leave our facility sometime this week."

July 13th sent Facebook message about my disappointment in the delays and the lack of forward contact (i had to ask for updates, not them telling me about delays). Especially frustrating because they had confirmed shipping date twice.

July 14th received a reply. "doing our best" blah blah blah " with only so many hands and thousands of orders" blah blah blah shipping still showing as 7/9 "sorry that's all the information I have"

July 15th credit card charged

July 20th sent a Facebook message stating that my card was charged but I had not seen tracking information.

July 21st received a response. "That order has unfortunately not shipped out at this time" "I believe the charge was a re-authorization to ensure the card # or expiration has not changed since entered" "My shipping manager notified me that the estimated ship date is 7/28/2020 which is next Tuesday. She is waiting on paint supplies but believes there are enough coming in this weekend to complete your rack"

July 22
SuperClamp EX 4-Bike rack that I ordered shows as in stock and "Available to ship in 10-14 business days." Which is deceitful. They are not in stock. I am on business day 19 and it might ship by business day 23.

You have my contact information. I would fully expect a phone call from a manager to discuss how this is going to be rectified and there should be some kind of discount due to the lack of communication and delays.