John Smith

Review of Blue Cross and Blue Shield of ...

It's hilarious that they respond to their negative...

It's hilarious that they respond to their negative reviews with a fake and empty offer to help. The people giving you one star have likely already spent hours on the phone trying to get a satisfactory resolution. Maybe try standing by your products and helping people before they give you bad reviews.

In our personal situation, our doctors were clearly shown as in-network on their website, then after the policy was purchased they decided that some of our doctors wouldnt be. They graciously offered us another plan that would cover our doctors for just $2500 more in premiums. They even have the Kansas department of insurance in their pocket so there is no one to hold them accountable. Minimum 30 min wait time any time I have called their customer service. Horrible company.