My wife and I have been buying and shipping gift b...

My wife and I have been buying and shipping gift baskets from Harry and David for many years now. Something bad has happened this year however. Their quality control has gone to heck. All three of the fruit baskets we shipped this year to friends and family arrived with rotten, moldy fruit.

That was not bad enough, when we try to rectify the situation their customer service was absolutely no help. We spent two or three hours on hold. In the end, all they could do was offer to send replacement baskets not until after Christmas.

We had enough after that and we turned it over to American Express. Very disappointed.