Sports Center Review of Sandals Emerald Bay
Went for our honeymoon, expecting a polished gem o...
Went for our honeymoon, expecting a polished gem of a resort. That was not the case. The room smelled like mold and was a lot smaller than expected (although it was a walkout), we had to ask for the bathrobes which should have been in our room upon arrival, the water pressure was poor, one of the TVs stopped working, housekeeping didn't show up until 6 PM on multiple days, it took 1-2 days to get our mini fridge restocked, the main pool isn't heated, the lounge chairs around the pool and on the beach were dingy and old, and the resort made little to no effort to pick up the trash on the beach. There wasn't a large amount of trash, but what was there should have been removed.
Sometimes when we went into the Bahama Bay bar, we wouldn't get service for about 10 minutes, even though there was staff walking around in the restaurant part of that building who could easily see us.
It seemed that the drinks at the pool bar were watered down, and made with exceptionally cheap liquor.
There were no towels available in the evenings when we wanted to sit in the hot tub, so we had to acquire towels during the day, to use at night. No, we didn't steal them to take home, we left them in our room after using them, and housekeeping eventually took them away.
The food was very good in some restaurants, and exceptionally poor in others. Do NOT get the ribeye steak at the Drunken Duck! The lobster at Bahama Bay was rubbery and I could tell it had been frozen, and the conch fritters were not appealing.
The Jerk Shack, Bombay, Cafe de Paris, and Il Cielo (breakfast only) were outstanding.
The butler service was not even close to worth it. It took our butler 3.5 hours to get us a toiletry item we asked for, and they never did take away the empty champagne bottle and stand which was in our room when we arrived.
The spa was very nice. The spa gets 5 stars!
We didn't use the gym, tennis court, or any part of the golf course. I wish that we had been allowed to borrow a golf cart and drive the course without playing just to see the beautiful views of the water, but this was not permitted.
All this being said, we won't be back. This resort was NOT worth the $780 USD per day that we paid.

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