I was hit by one of their insured before I filed m...

I was hit by one of their insured before I filed my claim I read tje reviews so I was a little scared after what I read. I filed my claim the next day which was on a Friday Monday the adjuster was at my house checking the damage. They told me they had to here from the other party what happened I didn't here from them for a week I called them they said they where unable to reach her so the claim couldn't move forward unless she accepted fault or when they got the police report. Every time I called they answered never did I wait over 20 minutes on hold. On the 3rd week fter the accident they finally called me they said they where accepting responsibility based on the police report cuz the lady ran the stop sign by the way this lady didn't have a license . so exactly on the 3rd week I was able to take my truck to the shop and get it it fixed it took longer than I expected but at least they got it done. Fortunally no one was seriously injured so we didn't have any medical bills all I wanted from them was to pay my repairs and they did I wasn't trying to get free money just what I was entitled to. All I can say make sure u file a police report I think that's what helpped my claim move forward.