Bradley M

Review of Park Hyatt Avaria

The Park Hyatt Aviara is a very nice property in m...

The Park Hyatt Aviara is a very nice property in many aspects. The public areas including the lobby and patio are quite tasteful. The bathrooms are actually exceptionally nice as well with a few exceptions that I will note below, and generally speaking the staff is courteous, friendly, and attentive.

So why a 2* rating? Simply put the Aviara is presented as a 5* resort. This means that it should be compared against Ritz Carltons and properties like the Encore in Las Vegas. There are too many areas where if you look closely the Aviara is playing catch up.

It's the little things. There is nothing truly special about the rather cookie cutter room. While decorated tastefully, there is nothing exceptional about the furniture or mattresses. The lighting in the bathrooms is poor and we had an issue with the shower door leaking on to the bathroom floor despite the door being completely closed. The water on the floor lead to an unacceptable safety hazard. The towels are incredibly nice!

We have stayed in 4 different rooms at the hotel over 3 visits and although you can set the thermostat to 65 the temperature never cools below 71 in any of the rooms. Either the air conditioner units are undersized or there is a design issue with the air uptake being located in the closet. This should be addressed by either not allowing the thermostat to be set to an unattainable setting or installing adequete and properly designed AC units for the size of the room.