I booked a hotel through this site which I then un...

I booked a hotel through this site which I then unfortunately had to cancel. Not only did the company not honour the cancellation fee (which I was prepared to pay), they charged me more and then refused to respond to any of my many emails regarding the issue. This led me to have to pursue the refund rightfully due to me through the ABTA channel which, although I received the refund, was a long-winded course of action for a relatively small amount. I will not be giving this company or its parent company my custom in the future.