Kerry Sargiotto

Review of JW Marriott Desert Ridge

My family and I decided to do a staycation here th...

My family and I decided to do a staycation here this week. We had a wonderful day by the pool but when we enter the room this evening, the room was infested with cockroaches and crickets. We are not very happy, we wanted to speak to a manager but no manager on duty. We asked if we were able to switch room but the front desk said no. They said they would clean the room, the man they sent up was very rude, he was laughing at my family and I while cleaning. My son is in tears and doesn t want to return to another hotel again. Poor management!