False advertising; Lies; Deception; Bait and switc...

False advertising; Lies; Deception; Bait and switch; No customer care at all.
When you first make contact with this dealership, they give you a long and very reassuring litany of their awesome customer service, a completely transparent transaction with no surprises, their customer-oriented approach, and fast sale completion. The salesman also stated they had many more of the same models I was interested in on the lot, too.
That is all a crock-of-trump.
This dealership is just as sleazy as the worst dealerships out there. This isn't a "special" dealership. It's just another S***hole.
Here is what they did to me: I saw the car I was interested advertised on Craigslist, and then on their website. Both ads had the mileage listed at 3,816 miles. I called and started working with a salesman and we had a number of phone conversations, text messages and email regarding this car. I stated firmly I wanted to know as much as possible about the car before I made the 4 hour round trip to their dealership. We discussed the mileage more than once, and the salesman explained to me the previous owner lived in downtown Seattle in a condominium and didn t use the car for anything but trips outside the city. So I trusted the salesman as being completely transparent and knowledgeable about the car and its history.
I get to the dealership and the salesman tells the mileage on the car is 10 times the mileage that was advertised. Ten times!
He said sorry.
SORRY?! What happened to the stellar customer service and transparency? I drove 4 hours for this BS!
I asked to see the other similar models he told me about. THEY DIDN T HAVE ANY!
So the dealership made up a story about the previous owner and why the mileage was so low, advertised it falsely, discussed the 3,816 miles with me at least twice on the phone. If this was an honest mistake, the salesman, the sales manager, the general manager and the owner should have had a sit-down with me to explain exactly how this mistake happened (transparency, right). They would have expressed their concern about the advertising mistake and corrected it in their advertising (they didn t change the ads). Most honorable companies would have made an attempt to rectify the situation and offer something as gesture of goodwill and as proof they really are a professional car dealership. Even if they had offered to lower the price a little for my time and the 35,000 mile mistake it would have made me feel like they valued me as a customer. Nope.
Here's the real kicker - we wanted to buy two cars from them and had narrowed it down to 3 cars. I had finalized the financing that morning for the two cars and was ready to buy them both that day.
After I found out about the mileage I immediately made the decision to go back to a competing dealership and pay more for the second car we wanted, and of course I didn't buy the first car.