The guest service is wonderful. Beyond of what is ...

The guest service is wonderful. Beyond of what is expected. My husband and I were here for a mixture of advantures. I was sick the whole time here. The guest service went above and beyond every time we needed anything.

Our room had a great view. Really enjoyed watching the river traffic, seeing lightening as high up as we were. Comfy beds.

The rooms themselves were not the price I paid for. Money in a corner from prior guests. Still there throughout our stay. Furniture could use fixing and a clean up. Knobs from the fridge area are ready to fall off. Mirror in bathroom has issues. Floor felt wet after ac has been running for a bit. Wall paper peeling in bathroom and main room. As we were leaving to and from our floor, dishes were left in hallways over night. Kinda trashy. Not what we expected for the hefty price we paid for.

If you want anything thing, everything costs waay more then it should..

I did talk to someone. Very wonderful. I cannot stress enough on how wonderful the employees are. The lady, whom I spoke with, was very happy that I did point out a few things. She would rather hear the small things and make them right, then hear how awful it was at check out and not knowing the whys. The stay here was wonderful!