Review of Blue Cross and Blue Shield of Kansas City

4 years ago

UPDATE

***UPDATE***
I am updating my complaint to reflect the reversal of my insurance policy termination. I improved my BCBSKC rating from one to three stars, only because the company did escalate my issue to their VP of Membership and it was resolved. The rating will remain at three stars, because it should not take as much complaining and demand for answers as I had to put forth. Due to owning our own business, my spouse and I had the time and resources to constantly follow up daily. My heart goes out to the many people they terminate, to which they provide some vague excuse regarding federal mandates and then give them the run-around until they finally just give up. I respect terminations due to non-payment - everything must be paid for; however, if you feel like you were terminated due to a glitch in the system, miscommunication or something similar, I encourage you to fight BCBSKC for wrongful termination. Encourage them to listen to the calls you made to their reps and save all of the emails you receive regarding your account. ALWAYS verify any changes or updates you make online with a person over the phone. Perhaps, don't even make changes online, do it ALL over the phone, so that it is on record.

Former Review___________________________________
My spouse and I had two separate plans until we were married in 2015. For 2017, we decided to purchase a family plan. Somewhere ON their end they applied our auto-payment incorrectly and also did not cancel my spouse's plan. Due to their error, our "family plan" was terminated for non-payment March 1, 2017. I was not notified about non-payment be mail, email or phone. I only found out June 2017 because a claim was rejected. Blue Cross Blue Shield KC will not take responsibility for this error and I have been left without insurance for the first time in 34 years. We had the top tier plan and now I have nothing. My spouse was able to keep her insurance since they never terminated her individual plan. Between January and February, I not only confirmed my auto payment, but had to call twice to request a card for my spouse. They both confirmed my payment and also sent my spouse her card - if we were delinquent wouldn't they have notified me at this point.

I am not one to blast a business publicly, but health insurance is a matter of life and death. This truly is the lowest of low for any business. I feel silly for touting them for all these years. Shame on you BCBS.

Please don't respond with some email to this "interact" address, unless someone has already looked into my situation and is ready to reinstate the policy. I have already spend countless hours trying to correct this situation. Please contact Sara Ryan at BCBS for information about my situation, if you truly want to provide real, compassionate customer service.