If you are currently in the process of switching t...

If you are currently in the process of switching to a new energy provider, please read this before switching to Green Network Energy. I have been a customer of GNE for the last approx 18 months. In approximately March/April 2020 my gas meter display stopped working, I raised a ticket with a GNE advisor and understandably due to the COVID 19 pandemic, I was informed that no engineer would be available to fix the meter at that time. I have therefore been billed on estimated charges. It is summer, with barely use of any gas, my current readings appear to be averaged across ones gas consumption over winter.

The gas meter remains unfixed to this day.

Without going into too much detail about what has transpired in the last 2 months: here is a summary:
1. If you have a problem with your gas meter, the advisor and manager will tell you that they have contacted "Magnum Utilities", an external company that will fix your meter - upon checking with Magnum myself on two occasions (as I had not heard from their engineers at Magnum) Magnum utilities confirmed they had never received any "tickets" from GNE to fix the meter at my property. This paragraph sums up multiple phone calls and wasted effort on my part to understand why this happened. How does one believe what a GNE advisor/manager tells you ?

2. Do not expect to have any communication from this company - apart from a generic receipt email after submitting a complaint, the complaint teams never got back to me, this is despite the GNE complaints team missing a deadline of 7 days, a couple of weeks ago. There has been nearly zero communication from this company.

3. They will not call you back: despite two promises (and all this is recorded on their system) that someone would get back to me, no one has ever called me back by phone or email.

All the above demonstrate that there is a clear issue with Green network energy strategy on communication, its teamwork and leadership style. It is sad to read other reviews on google about this company. Understandably COVID has caused havoc; however, even 1 gram of communication from GNE or acknowledgement would have been much appreciated.

In summary it is a one way street - my impression is that they have taken money for my gas and electrics, and respective standing charges and in return they have failed to answer my most basic query on multiple levels.

My review is long by all standards, and I acknowledge that my problem is quite small. I have no confidence in this company - had I a major problem - I feel it would have turned out worse with current GNE practice. I am now in the process of moving to another gas company and yes taking my faulty meter along with me in the process. Please do not subscribe to this company unless you are very well informed about their current practice.