Ben Barkley Review of JW Marriott Desert Ridge
I've been at this Marriott property in the past. ...
I've been at this Marriott property in the past. So, it was with great amazement the kind of attitude I received on the phone yesterday when checking pricing by a customer service representative named Sharon. I only checked this property because of it's location, very near the Dave & Buster's our company is having and end-of-fiscal-year party at.
Upon asking her the cheapest rate and then asking if there was anything cheaper, this woman actually had the gall to laugh at me. Like I was some kind of low-life scumbag not worthy of her time or attention. When I pressed her about why she had laughed, she then became argumentative.
I did contact corporate and filed a complaint about this individual, as the name Marriott and hotels usually bring the idea of excellence, professionalism and very nice properties to mind.
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