Tucson Reviewer

Review of Hilton Tucson El Conquistador ...

PLEASE READ FULL REVIEW

PLEASE READ FULL REVIEW

"Noah and Johnny were truly wonderful in helping us with a family matter when it came to booking our rooms. Our family used this hotel for our wedding and we continue to come back because of the excellent service. Overall hotel was nice, staff was friendly, and the pool was great."

UPDATE: It has now been about a month from when we had to cancel one of our room reservation due to a medical emergency. " Keep in mind our party still kept several of our room reservations". We were told that the reservation was canceled and they understood because it was a medical emergency. Then we found out the room was charged anyway. We were then told that was the process and the money would be returned in 10-business from Kevin. We followed up with corporate today and NOTHING HAD BEEN PROCESSED. Then we were then told by corporate that we had to fill out different paperwork to get our refund.... Now I am not sure who to dropped the ball here, but has a customer that has been going to this hotel for years, had many family events, spent thousands of dollars and to be treated like this, is unacceptable! I will gladly update this review if anything changes, but for now our family will be finding other hotels for future events. I understand something things take time but we felt we were just being lied to.