Very interesting structure. Veterinarians are prof...

Very interesting structure. Veterinarians are professional and empathetic. On the other hand, I deplore a lack of professionalism and empathy of the reception and care center. That day, May 27, we took our cat to the emergency room. When we arrived, we were told that we had to make an appointment for emergencies (total inconsistency). So we waited in the waiting room. After a few hours, a receptionist came to tell me that I had to get up because I was not sitting in the right place. He implied that I had moved the seats. I told him that I had found them like this and that it was his colleague who had asked me to distance myself from my mother (again inconsistency because we were wearing masks respectively and were together). So I stayed up. Thereafter, wanting to relieve my knee I sat on the edge of the seat next to my mother (she on crutches and having health problems). And there the drama, three people came quickly (2 reception staff and apparently the director) vociferating asking me to leave immediately. In short, being called to order in this way was humiliating. At more than 40 years old, being yelled and released in this way is intolerable, especially since my mother was on crutches and she found herself standing outside with no possibility of sitting down. Certainly we are in a demanding and exceptional health situation but that does not exclude the rules of decorum and respect. We do not come from a happy heart (sick animal) and we pay for care so the least we can do is treat users with decency and empathy. I have always respected this institution but today I have no esteem for this establishment even if I keep a deep respect for the veterinary staff. Besides, I would like to thank the veterinarian who took care of our cat because he was attentive and patient. His presence raises the level. Hoping that improvements will be made to preserve the reputation of Chuva. Disappointed to have experienced this moment under these circumstances (worried about the cat's state of health).