I am extremely disappointed with our stay. I am wr...

I am extremely disappointed with our stay. I am writing this as we leave, June 2019. This is the 4th time that we have come to New Orleans, but our first time at this hotel. I believe that most of these are fake reviews. The beds are hard (not firm). The hotel is a huge maze, so you need to walk through multiple lobbies, and take multiple elevators and escalators to get to your room. I requested extra pillows, and it took two phone calls and hours of waiting for them to get here. The hotel is right next to a train, and construction started right outside at 6am. The check in line is extremely long. The restaurant downstairs is very overpriced, slow, and the food is very subpar. My family ordered all different meals and every one was not good. I will be complaining at the front desk, and will certainly never stay here again.