Shari Claire

Review of Innovative Senior Care / Carri...

I moved my father from Brookdale East in Charlotte...

I moved my father from Brookdale East in Charlotte, NC to another Brookdale in Tennessee. When I gave the facility in Charlotte a 30 day notice, the director said they had to charge him another month as they needed 60 days. When it was confirmed by the corporate office that a notice wasn't required because he was transferring, the director made it seem like it was her idea and that she was doing him a favor. He got settled into the new Brookdale, which is a lovely facility. Then Brookdale in Charlotte automatically deducted funds from his checking account for the month he wasn't there. I received a notice that his account was put into collection in the amount over $4,000. Upon investigation, it seemed they had made a mistake and had double refunded what they had deducted from his checking account for the funds he didn't owe. Instead of informing me they had made a mistake, they put the account into collection. The financial person there has yet to admit they made a mistake, they have attempted to charge for days he wasn't there, and have never apologized for having ruined his credit rating.