Todd David

Review of Park Hyatt Avaria

My wife and I have stayed here several times. It i...

My wife and I have stayed here several times. It is an excellent property with a high quality facility and amenities. One way to judge a property is whether it can respond properly to a problem. On our visit last week, we had an encounter with a front office manager who did not respond appropriately to a request. In response, Simone at the front desk was particularly kind, without making any comment about her superior's actions. We then explained the situation to General Manager via an email sent late on Saturday night. The next morning, the General Manager appeared to meet us at the golf course for our early morning tee time. He was gracious in addressing the situation. We were very impressed with his efforts and attitude.