steve britton

Review of Armstrong Steel Buildings

Dealing with Armstrong Steel Corp. (ASC) has been ...

Dealing with Armstrong Steel Corp. (ASC) has been an extremely disappointing and eye opening experience. The typical American consumer is very trusting, and even though we don t entirely read a company s Terms and Conditions we think that a company will ultimately conduct business in an ethical manner, which is unfortunately not always the case. ASC has an extensive Terms and Conditions that is shockingly biased in their favor, which essentially relieves them of liability and prohibits legal recourse for any reason. Read every word of, and negotiate unreasonable Terms and Conditions before signing!

If you are in the market for a steel building, get quotes from trustworthy steel building companies who will price your building in full before insisting on any down payment. You may regret entering into contract and giving them any money before you have a written quote that includes all of the building features that you want (length and width, wall height, roof pitch, overhangs, window and door openings, insulation, painted roof panels, gutters, etc.). Don t be deceived by claims of having the best building on the market, fancy websites, or artificial reviews. Also, don t let them pressure you by saying that you have to sign the contract this day in order to get the discounted price (most reputable companies will honor a quote for 30 days).

If Armstrong doesn t provided you with an instant online quote, like their website promises, you really can t trust them to honor anything else in the future.

ASC may provide a low price quote for a very basic building (without any door or window openings and a 1:12 roof pitch). They will tell you that changes can be made to this basic building package after you sign the contract and make a down payment, but keep in mind that all change orders will significantly increase the final cost of your building.

The limited space allowed for reviews here prevents me from listing the vast number of Deceptive Sales Practices, Unethical Business Practices, and Quality of Product issues I ve endured with ASC. My full review can be read on the B.B.B. s website.

Armstrong demonstrated, throughout this project, their incompetence and/or their unwillingness to fulfill their contractual obligations. I can no longer depend on Armstrong to resolve faulty component claims. I consulted an attorney so he could review the facts and recommend a course of action.

My attorney analyzed all of the documents, photographs, and correspondence between Armstrong steel and myself. He concluded that I have a case worth pursuing based on Breach of Contract, the contract s One-Sided Provisions, multiple violations of the Consumer Sales Practices Act and the Deceptive Trade Practices Act. We filed suit, however none of the violations were ever heard in court because we could not get past the arbitration provision in Armstrong s Term and Conditions. Their arbitration provision states that any dispute must be resolved by mandatory arbitration in Arapahoe County, Colorado. I question the legitimacy and fairness a customer could reasonably expect from arbitration in Armstrong s home county. Prior to any legal hearing we requested that arbitration be held in Ohio, but Armstrong refused. The Court ruled the arbitration in Colorado provision is enforceable. However, the Court did strike down another outrageous provision in Armstrong s Terms and Conditions that states, the buyer pays Armstrong s attorney fees if the buyer does not prevail. Armstrong Steel Corp. remains shielded from fulfilling my order by the provisions within their Terms and Conditions.