I bought a German classic helmet Medium size over ...

I bought a German classic helmet Medium size over the phone I picked it up two hours later took home try it out. It fitted good but Notice the straps are too loose that s why I called GP Bikes and explained all this to the agent he said they can t do nothing about it even tho he told me that if the helmet straps feel too loose is not goon and no safe it all so asked again if I can exchange it for a smaller size he said No. because I removed the price tag and all that stuff so now I am stuck with a helmet that I can t used because is not comfortable with steals that can t hold the helmet I was really happy with GP Bikes always get my stuff there but after this I do t think so bad customer service