We were here over Thanksgiving and stayed at the h...

We were here over Thanksgiving and stayed at the hotel. In the morning of thanksgiving my dad got sick and we needed to go to urgent care. We hopped in my car ( valet service was great) and tried to make our way onto the main concourse. The only issue was that the thanksgiving golf cart parade was happening. There were no parade attendants or security in this area to tell us or direct us where to go to get out. We backed up the one way and tried three different ways to get out, all blocked be people. There was literally no way out other than to cut through the people and line for parade. We got yelled at by people and angry faces. It took us over a half hour just to get out from the hotel area. I was so upset and my dad was too. When we came back to the hotel, we asked the valet and the front desk why they didnt tell us what was going to happen to which they said we should have known. We told them that this is dangerous if there was an emergency situation and people needed to get out or emergency service needed to get in to which they said that those services 'know' how to open a gate to get in 'the back way'. If someone was having a heart attack I dont know if this would be time efficient or if they do truly know and if my dad was really badly sick this could have been an even worse disaster. Not to mention, our entire stay there the elevator was broken, and the ice machine on our floor was broken. I also want to point out the closest starbucks is about 20 min drive away. I would not stay here again.