Adam Cowan

Review of Landers McLarty Chrysler Dodge...

Staff was friendly but did not do what I asked the...

Staff was friendly but did not do what I asked them. Asked for oil change with multi-point inspection; I needed to know rotor and brake pad conditions, I specifically mentioned this. After work complete I asked for inspection report and he gentleman stated "oh, we forgot about that". When I got into my vehicle, noticed they did not change my oil change mileage sticker on the windshield.

Two months ago, oil change/tire rotation on my daughter's Jeep. Got Jeep home and discovered lug nuts on one wheel were only finger tight. Very dangerous condition, we alerted the service department and we never heard back, very disappointed....placed my daughter at great risk.

Friendly folks but a lack of attention to detail and safety. Probably a management/training deficiency, perhaps a problem with moral. Will likely start taking my car to Winchester, TN for services in the future.....what a shame.