Elyas Sarkiss

Review of Bob Rohrman Schaumburg Ford

Sad buying experience , Mike Wrona will tell you a...

Sad buying experience , Mike Wrona will tell you anything to get you into a car, i bought a car at night and was assured that there was no scratches or scuffs on it, they couldn't pull it in beacuse it was late. But i took his advice. It a certified used car 2018, the next morning i find rust on my door hinge and paint scratch on the back bunper fender, i bring it in to show them what i found. Mike said he can take care of the bumper and the hinge. I go to the service department to see jeff and they give me the run around about getting the rusty hinge fixed. Finally they order the part and we schedule a time i can drop it off 7am monday to change the rusty hinge and fix the spots on my bumper. Tuesday 6pm i show up at the service counter to see jeff, they pull my car in (white car) dirty and dusty..they had my hinge fixed and just touch up paint to my bumper but not the scratch that we talked about.. my car was immaculate before i dropped it off and i expected a big dealer like Bob Rohrman would deliver a repaired car clean.. not only is my outside filthy but they dirtied up my inside with dust and mud marks. Fingerprints all over my door and back passanger door? Why would they even give me my car with out even washing it? Mikes excuse ( its cold the door jams will freeze) really? Sad. Plus i show him. Look the scratch is still there. He was like no we never agreed on that, very sad service. Then proceeds to tell me there is no way to fix that spot. Its a used car what do you expect. What away to treat a customer. I will never buy a car from any Bob Rohrman ever again. Neither will my friends or family..