NFN Review of JW Marriott Desert Ridge
Stayed here from 3/18/2017 - 3/22/2017 while trave...
Stayed here from 3/18/2017 - 3/22/2017 while travelling for work, the valet service and front desk staff are fantastic and the location is beautiful, unfortunately, a small, totally avoidable incident on their end caused this poor review. One night we had been celebrating one of our coworkers winning an award, we ended up at the main lobby bar, we all had a couple of drinks but none of us were anywhere near intoxicated. Since the poor quality of vodka I was served started to dry out my mouth, I asked for a glass of water, the bar tender on duty handed me a glass filled with ice and very little water, not a problem, after drinking the water I decided to pour half the ice into a friends empty glass, in the process three ice cubes had fallen onto the bar top. The bartender immediately became irate, threw his hands in the air and said "you guys need to get the f*** out of here." We all looked around at each other confused waiting for the punch line or expecting to see someone causing an issue, apparently that was me. I apologized profusely and let the bartender know I was only trying to get more water in my glass and not cause a mess, suddenly the on duty security staff came over to me and shoved me about two feet back. Had I thrown a glass or threatened any of the staff at the hotel this would have been completely acceptable, however, spilling ice in no way should provoke an assault from a 5' 4" employee that had done a few too many roids back in his day. I had to calmly tell this employee to settle down, rather than escalate this into a physical confrontation as he was clearly trying to do. Honestly, if he had calmly came up to me and said hey can we go over here and talk I would've welcomed that, shoving into a customer with a quarter million dollar car parked in front of your hotel is no way to run a business. I don't plan on ever staying at this location again even though other than the completely untrained members of the staff the hotel itself was great, very well maintained and the staff that were trained did an incredible job. It's a shame two people had to ruin this establishment. We were offered a small credit of $100 on our account after bringing this issue to the attention of the concierge, however, that's not nearly enough to make me stay here again, since it only covers about 1/4 the cost of a room for one night.
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