Fly by night insurance I have had a claim out wit...

Fly by night insurance I have had a claim out with these guys for over a month. I was backed into by one of their drivers who left his insurance info. They claim they cannot get a hold of him and therefore have not settled my claim. I have pics of the driver from my doorbell cam as well as confirmation from my neighbor. Tried to call again today and I kept getting hung up on. Looks like I am going to have to lawyer up. Wish I could give negative reviews on here.