John Devechio Review of Jim Ellis Chevrolet
Terrible experience. The customer service was none...
Terrible experience. The customer service was none. Took vehicle in for service and had problems with the service advisor not relaying information to me about my vehicle. After a week later I was notified that they tore my motor down and did not find the problem and could not tell me what it was. After several attempts to talk to the service manger he pushed me off that he was busy even though I watched him talk to a customer for 20min in the service lane about how nice there car was and that they couldn't work on it because they weren't a Fitzer Dealer. Wouldn't you take that 20 min and talk to the customer you did work on and make things right?? After that I was in contact with the general manger of the dealer to discuss my concerns and complaints. The whole conversation was a negative notation towards me because I didn't purchase the vehicle from them. Never recognizing they tore my motor apart for no reason on my new truck. If you want to look for a good dealership to have work on your vehicle I would not recommend this one. The customer service and integrity will not be backed when working on your vehicle.
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