I moved into my own apartment in October and set u...

I moved into my own apartment in October and set up my bill to be auto pay. Well that never went through, so I ve been paying online manually for 5 months. I found out today that NONE of my payments have gone through, and I owe a min. Of $275 or my power is being disconnected. I was NEVER notified that my payments were going through and found out today that my account isn t eligible for online payments. Not sure why or how that makes sense.