Zagg, Inc.

3.9 · 181 reviews
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Nicolas Salomon
Reviews 1
2020-09-27 14:13

I have needed to replace my case and I went to Cit...

I have needed to replace my case and I went to City Creek where they took care of me in a most pleasant manner and I might add quick- in and out fast.
The second time I had upgraded my phone and the Red Head I m sorry forgot his name really made me feel valued and was super helpful getting me geare...

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Zach Archuleta
Reviews 1
2020-09-17 00:56

Zagg Review

Zagg Review
This store was fantastic at dealing with me as a customer who really gave them quite a bit of trouble.
I was first impressed that they provided me a discount when I got my Invisible Shield, because I also bought a case from them at the same time.

Then when I needed to return my defe...

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Omar G
Reviews 1
2020-09-08 16:03

Came to the store at 8:40 PM and the doors where l...

Came to the store at 8:40 PM and the doors where locked. This kid that was working there insisted that he was closed but yet online it states that y'all ain't closed until 9:00PM. Y'all should hire someone that obeys the company policies regarding the hours of the store!

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Gregory Tada
Reviews 1
2020-08-27 18:23

We had two phones with cracked screen protectors t...

We had two phones with cracked screen protectors to replace. The guys applying the protectors were very picky about the install, and we appreciated that. There was a small imperfection in one, and he wasn't satisfied until it was gone. Thanks guys!

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Rick Turner
Reviews 1
2020-08-27 04:20

Took my phone in last month to replace the shatter...

Took my phone in last month to replace the shattered screen, the shattered screen must be with you to replace it. They declined to look it up. I know they have record of the hundreds of dollars I have spent maintaining my families devices. This was never disclose initially. I ll give them one more c...

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Zack Johnson
Reviews 1
2020-08-23 21:09

Sold me a screen protector for 50. Galaxy s8 plus....

Sold me a screen protector for 50. Galaxy s8 plus. It's terrible Ive went through 3 in 2 months. Won't stay on. They won't get me the glass curve elite and want to continue to charge me 10 dollars for an "installation fee" said ok I'll install it myself then because you and me both know these protec...

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Ryan Fisk
Reviews 1
2020-08-19 09:09

With Zagg headquartered in Salt Lake City, this is...

With Zagg headquartered in Salt Lake City, this is my first time stepping foot into one of their corporate stores. This particular store's layout is immersive, with loads of well laid out colorful accessories on brightly-painted walls. A wall-mounted flatscreen plays demonstrations showing off the...

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P Plizzy
Reviews 1
2020-08-15 07:58

You need a cover for your phone or anything else t...

You need a cover for your phone or anything else that needs like a clear coating that's basically impervious to scratching these are your people. The AT&T Store on 6 South totally I have terrible customer service but these guys have come and save my but every time and they're just amazing I can't sp...

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Chase Murdock
Reviews 1
2020-08-06 17:39

Beware the bait and switch. Quoted $30 per side of...

Beware the bait and switch. Quoted $30 per side of an iPad across two devices, so $120 total. Was also quoted a few minutes.

50 minutes later they rudely apologized, saying the price quoted was inaccurate and it would be nearly *double* what they told me. Had I not just wasted nearly an hour I wo...

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Ryan Clayton
Reviews 1
2020-08-02 02:53

You would think for a company whose business model...

You would think for a company whose business model is built around screen protectors, they would have an abundant supply of screen protects at their locations. I mean how much storage do screen protectors take up? I ve come into this location on 3 separate occasions to get screen protectors for di...

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Elena Boucher
Reviews 1
2020-07-27 13:21

I came in a month or so ago and purchased a replac...

I came in a month or so ago and purchased a replacement screen and install. I was then told that they would waive the fee if I took the replacement and installed it myself. I broke my screen again (I blame my new case for not being protective enough) and went in to swap out my screen protector askin...

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Braden Bentson
Reviews 1
2020-07-25 08:39

If you like getting ripped off, this is a great pl...

If you like getting ripped off, this is a great place to get a screen protector. Zagg currently has a 40% off promotion on their website. I asked the employee if he would honor that in store. He said no, but that she would still offer me 20% off. I was OK with 20% off, so I proceeded to get a screen...

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Rachel Blackburn
Reviews 1
2020-07-14 05:43

Very impressed with the customer service I receive...

Very impressed with the customer service I received today. My authorized ZAGG retailer threw away my damaged iPhone 7 screen protector (you're suppose to send it back.) The customer service representative (Gretchen I believe) credited my account and answered all my questions.

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Stephen Throndsen
Reviews 1
2020-07-09 10:41

UPDATED (see bottom section): Sad. Got a plastic s...

UPDATED (see bottom section): Sad. Got a plastic screen protector put on weeks ago and it peeled, then got a replacement put on, then a week after that it bubbled a peeled again. Now I go in and they want to charge me 15$ to get it put back on. But now I'm told they do in fact have the glass for the...

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Mia Eugenea
Reviews 1
2020-07-05 00:11

I Have a S9+ the Guy at the Store said we have The...

I Have a S9+ the Guy at the Store said we have These New Screen Protectors for the S9+ that curves around the edges & i had to wait for about 40 mins cuz I got the liquid defense on my phone but when i got the phone back the screen Protector looked too small doesn't curve around the edges and I had...

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Les Brandt
Reviews 1
2020-06-27 14:46

Just got off the phone with Zagg customer service ...

Just got off the phone with Zagg customer service rep by the name of EASTON!! This guy was unbelievably KIND, repectful, knowledgeable and down right AWESOME! He sounded too good to be true...that I thought I was speaking to a new hybrid of computer generated robotic voices...so I had to ask Easto...

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Samantha Howell
Reviews 1
2020-06-24 12:20

Just went into this location of Zagg and had the b...

Just went into this location of Zagg and had the best experience! The headphones I purchased are amazing and the girl, Isabella, that assisted me was super helpful and very friendly! Will definitely use this location for anything I need!

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K C
Reviews 1
2020-06-15 13:51

Poor product knowledge and misinformative. I calle...

Poor product knowledge and misinformative. I called before going to ask for a product while I provided the necessary details on what I was looking for. I was told they carry the product but when I arrived I was told they do not carry it at any location and would have to custom make it. Would not rec...

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Lura Miller
Reviews 1
2020-06-07 21:35

Never going here again . The guy that helped me Ke...

Never going here again . The guy that helped me Kevin was unpleasant to me . And when i got my phone back he did a half ass job. All the sides of the screen was lifted and with so many bubbles under . I will not be going here again . Not worth the drive and time nor the money. Save your money and d...

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Joe Baier
Reviews 1
2020-06-03 16:02

The screen protector was no better than any other ...

The screen protector was no better than any other one on the market. When I came back to replace it i was there 5 minutes before the shop opened and there was an employee inside, i walked around a bit to wait for the shop to open. When I returned the employee was no longer there and the doors were l...

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Andrea Day
Reviews 1
2020-05-24 11:20

The glass cover is absolutely useless. I have had...

The glass cover is absolutely useless. I have had to replace mine twice just this month. Then when you call the store the staff is condescending and blames you for their crappy product. I am so sick of dealing with them and will NOT recommend them to anyone! Don't use this product it sucks and t...

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Christie Davis
Reviews 1
2020-05-20 03:43

I went to Zagg at City Creek today 7/23/18.

I went to Zagg at City Creek today 7/23/18.
The guy told me he couldn't sell me a screen protector because he didn't have the tools to install it. I guess they only have one squeegee and spray bottle?!?
He told me to come back in 2 hours. The full staff would be there for training and he can ask o...

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Amber Payne
Reviews 1
2020-05-13 05:21

I use Zagg for all of my electronics! I love the p...

I use Zagg for all of my electronics! I love the peace of mind I have knowing that my screens are always protected and I can easily get them fixed if the zagg screen cracks. I ve never had a screen underneath the zagg screen get damaged. The staff is always pleasant to work with as well!

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