Yourhosting

And now I'm tired of it.

Already a day or 5 slow and meaningless cheering in a support ticket. Zero meaningful outcome. At 13:30 on the chat: "It is being picked up by 1 specific technical colleague!" -yes, nothing. After being busy with that chat for 35 minutes. Many e-mails to my friends (whose website is), and many an extensive story written in the tickets.

Looked up error messages yourself. Fixed solutions and answers yourself. And then it turns out that the transition from hosting management to PLESK - as if we were waiting for it - all has its hooks and eyes. Downtime of the entire site, because PLESK itself determines that the password of the db must be entered again. And because PLESK itself determines that the user of the db suddenly has a completely different name. The downtime could have been 20 hours. Mazzel that I discovered it.

Of the week, just before the weekend: hop, the entire contact form taken offline. By Yourhosting. On its own initiative. Of course. Four days without a contact form. Really great for a company in the service sector. Because something with spam. So nothing, contact, warn. No, just throw things offline. And if I ask questions about it, make comments about it, in the ticket?

-nothing.

I lost a total of 15 hours last week with 'hassle', which could also have been half an hour. Or fifteen minutes, if Yourhosting had warned me about necessary, yet to be implemented, (!) PLESK adjustments.

Is this the first occurrence? Are these the first 3 events? - no. Tig times ridiculously lost a lot of time, repeatedly experiencing unnecessary downtime - "oh, oops, someone put a check mark wrong".

Yes. The hosting packages are hosting packages. Yes, they make backups. And furthermore it is completely jerk. Uninterested. Not customizable. And the mutual cooperation and thoroughness (and sometimes even knowledge) is sad.

Thick middle finger.

Yes ... From Yourhosting to me, for the record.

There is no normal response to any form of communication I have tried to cancel a number of times. There is now being threatened with a bailiff while I just neatly asked how much is open and when I can get rid of this mess, there is no response.

What a terrible experience with this hosting club. My website was out from Saturday, but no response whatsoever from Yourhosting. You can see that they are online via the Whatsapp, but you are simply ignored. You can't call them (anymore). Finally, on Sunday I moved my domain name to a new provider and started setting up my site there. On Monday morning I get the message "Good morning Jan, you are talking to Jerry. The domain name is not registered with us and is not hosted with us. For that reason we cannot find out why the website cannot be reached. Please contact the new provider. " They are totally ignorant. If you point out to them that the domain name and site really ran at Yourhosting, you will only receive responses in which they are totally lacking in empathy. If you point them back there, you will simply be ignored again. It seems to be a club that thinks you can be happy to be a customer of them. Take a service, pay, keep your face. Whether it works or not. By the way, they count far too much, I am now behind. Great ads with offers, but you pay a lot more than other providers. They are villains in all respects.

They seem to have programmed the customer score on the site of Yourhosting themselves. Search a little further than just the Yourhosting site and you will mainly encounter negative experiences. See for example the accompanying screenshots.

Very happy with their services and support. We had to move several email accounts and change redirects recently. Their advice and help made everything a smooth experience.

Very poor service. Absolute scraper! There are much better ICT companies that think along with the customer.

Get unsolicited invoices while I don't have a subscription at Yourhosting at all. Long queue with calling about this invoice, because their emails cannot be answered

Super friendly customer service! A very simple question that should actually have been asked by another party but that (incorrectly) referred me to Yourhosting. And then also come up with the right solution! I'm happy.

I've been a member for over 20 years and have to say the service is subpar. The only thing that seems to matter is earning money because instead of being reachable, you now have to pay 8 euros a month to call them. Already pay more than 500 euros a year. Nothing wrong with making money, but don't forget your customers who, if they experience problems, would like to speak to someone in order to solve the problem quickly. Now the passwords of my dns redirect have also been reset for quite some time. The question asked by goh everything was reset by you because of a malicious hack so redirecting had little use, everything was taken offline. So I asked if they could return this amount. I was then spoken to very rude and had to look at it, we delivered so pay. I had expected some leniency after more than 20 years as a paying customer. Not so ..... and the website not yet online and nothing is being redirected.

Nothing to worry about until you need customer service. Although, I cannot call it customer service.
To begin with, they cannot be reached by phone. So then try through the chat; no one available. Then via WhatsApp, hey message within half an hour! But it takes another 24 hours to answer the follow-up question ...

In this way you cannot provide a service as a company. You do not come forward with questions and you get the idea that they would rather lose you than be rich.
You can no longer call it a service.

Due to the migration of our website through your hosting, which we have never asked for, we can no longer publish for weeks. Something went wrong with them and we are the victims.
Contact through the help desk is dramatic and they don't even help you while the fault lies with them. The employees of the help desk are incompetent and uninterested. E-mails are also not answered. In the meantime I have canceled the site out of desperation. I have paid a lot in advance, cannot publish and have lost my money. Scamming is a big word for me, but it seems a bit like that.

Fast and pleasant customer service. I receive a quick and clear message on my questions.

If you 'grew up' with the first principles of making a website in the late 1990s and the technology / requirements now reach a high level then there is always a moment when you just to consult with your hosting provider, in my case Yourhosting. Whether it is something 'big' or something of minor importance, I will always be on the road in no time and / or the job will be done. So it can happen that at over 65+ you can still join PHP7 or https, etc. Thank you for Yourkosting. Peter

Less and less enthusiastic ..
No mail invoices, payback period of double bill: 58 days. (would be normal?!?)

And no phone number to reach more .. If by the day

I have canceled two packages and will continue to receive invoices. Invoice is incorrect. Because there has been migration, it is a mess at Yourhosting. I have sent an email more than six times but zero response from yourhosting.nl I think I will cancel our other sites too. A few years ago it was a super company, but in recent years it has become increasingly worse

Helped very well !!! Had my domain names already run through Yourhosting and also my website. Now also purchased Office 365 package. Excellent help to get everything set up correctly and therefore a smooth transition. Thanks again. This is really good listening and taking care of your customers, this is why I want to be with your customer, that you are treated like this! Really great. Like to keep it that way :). Hopefully a good cooperation for many years to come.

Try to get my mail going again but the description of your hosting is incorrect. I just want an employee on the phone because I don't know enough about this. Your hosting is good enough to get rid of your passwords but to help you again there is no one at home yuck. I would not recommend this to anyone.

Very bad experiences with this company. When launching the .frl domains a large number of domains want to pre-order via yourhosting. Did they then register nothing at all time and passed on nothing, or thanks to your hosting everything went wrong.

Domains that are moved and what they do nothing more, you have to say, do not do that then they still ask the full amount for the domains, while they do not manage anything anymore and they do not make any costs themselves .

They try to get rid of as much money as possible everywhere. Remove domain from quarantine? 60, - while this is around 30, -. You can not close anything without trying to exclude the law of dam. Administration costs are calculated everywhere while everything happens automatically.

Send invoices to a company that no longer exists for services that have not been delivered for some time. They have been warned several times but continue with these practices. There is really no one there. The best part is that they want to start a collection procedure against a company that no longer exists. Good luck guys!

Outstanding service. Richard Sebregts, has taken the time for me to explain things and get everything working there. With all the patience of the world. Thanks!

For 1 complaint three times have to call all three times on hold 15 to 20 minutes ..

Sends invoices for services that you have not used at all, I did not even know yourhosting, but in the meantime an invoice of 34.36 falls on the doormat.

I personally also find it very expensive for a domain name, but that could be me.

Mega well helped! My e-mail was out for a while and the men from your hosting helped me out, while it had nothing to do with a problem from your hosting but my Apple settings! Thanks again Thommas !!!!

Quickly and professionally assisted with putting a website online.

Customer service? Always available? Can you really write on your stomach. All mail is out due to a hack and nobody is available for any info through any medium. Scandalous service.

Bad service,

After a trial version immediately fixed to monthly costs you will not receive any notification about this. Customer service is not prepared at all for any compensation. Even though it is clearly a misunderstanding.

Not a good word for this instance.

Excellent service, fast with support and with benevolent and knowledgeable employees! Keep it up! TOP!

Yourhosting is a great company, excellent products and an excellent service. Have been doing business with them for years.

For ten years I am (was) satisfied customer at YourHosting. Always friendly service and helped quickly. Unfortunately now another experience. A few months ago I received a nice message that my old website would unfortunately no longer be supported by YH after an update of their system. Very unfortunate, was an expensive website to build but nothing could be done. Just wanted to start creating a whole new site via WP today. A lot of work of course, but what does that have to do. However, I immediately stuck on the old files that can not be removed via YH file management. Through chat we received a comprehensive complicated manual for 'filezilla' and the advice to use only one (expensive) expert to expertly remove the files. YH is not the cheapest host, but that was always in proportion to the good service. Unfortunately.

this company is a big scam you call by phone to cancel something she is not a problem half a year later you suddenly get a reminder on the mat of 45 euros super man no customer friendliness do not want a solution with you nothing not

When you get someone on the phone at Youhosting, talking is incredibly pleasant. Very helpful and patient. Very nice!
Sometimes you are on hold for a little while and I also had to look a bit how to get someone on the line.

Today great aided by Thommas Verwey. Clear clear explanation regarding my questions. So friendly! I already had telephone contact twice and both times helped perfectly! Big thumb for your hosting.

In de chat werd ik goed en snel geholpen met het activeren van meerdere ssl certificaten. Heel fijn.

Despite the adapted situation, there is no delay in service & support.!

A relief to experience a modern customer service / support department with the services of the past. Smooth, decent and friendly. Really great!

We host our Daily Thought website (s) at Yourhosting and that is a perfect combination. Professional, friendly and knowledgeable employees. Problems are rare and questions are answered quickly and perfectly. Recommended.

Very poor accessibility. What a drama to get a problem solved. Bad service provider for companies.

Customer at Yourhosting for years, but SSL certificates are not structurally renewed by Yourhosting so that my web shops are blocked by customers. Emailed several times to complaints mail address. Or you will not receive a response or you will receive an email with an apology. I'm missing out on turnover by reporting this myself to multiple sites each time. A blocked site for a few weeks now, but no response.
Also never reachable by phone.

At this moment I cannot access the e-mail that goes through Yourhosting. I try to get in touch via WhatsApp, by telephone and by e-mail to resolve this z.s.m. I can't get in touch. Not recommended if there are problems!

Good support - both personally and via the chatbot!

YourHosting delivers fast and pleasant service time and time again. They are clear in their explanation and think in terms of solutions.
I am also very satisfied with the clear manuals and pleasant hosting manager. In short: package service that I have been using for more than 3 years and that I recommend to customers.

I have been with YourHosting since 1 December 2009 and I am very satisfied with this company. The few problems I had with my website (I was a complete beginner) were quickly solved by YourHosting. Last year YourHosting temporarily offered a free SSL certificate and in June 2018 I accepted that. I didn't know anything about SSL, but several employees - including Desley Calkhoven - explained to me in great detail through a chat box what it meant and how it could be installed on my website, what they did for a very reasonable price. Furthermore, my website has never had a blackout over the past ten years. Great company!

Hosting is neat, but creating the e-mail and getting it running is a tragedy. No software takes the automatic settings, and the manual ones are rather complicated to find. I do not get the webmail application that they provide themselves. Of course I am doing something wrong, of course, but the information to implement this in the right way clearly did not help me. Apart from the fact that with a Transip, for example, I do not even need the same information. Loos Hosting Yourhostingmanager. Many a UX developer would make himself from side to face. This costs me too much time and energy.

Communicates well, works quickly. Fast service and good thinking in the answer to my question.

I have had a website via start hosting for years and now I suddenly cannot upload anymore while I did not have to do anything when switching hosts. Weird.

Top service; always a quick answer to my questions even if I don't understand the problem, I will be helped well.

they tacitly extend your contract and immediately threaten with debt collection agencies

Had contact with Customer Service (Bram te Pas) and had excellent service.
Both with the introduction, what can we expect in terms of support and whether or not there are costs involved, as well as with the actual support / service. Clear, accurate and clear answers, but also the necessary humor.
Can heartily recommend it

Amando has helped me fantastically and is an asset to your company.
This guy has a lot of patience and empathises when a customer has a problem. Chatting is sometimes not easy what the customer asks but this guy really got it right !!!
With regards, Jaap and Anja den Ouden, 2229 7798

Nog nooit zo'n slechte klantenservice meegemaakt. Belverzoeken worden vergeten en de lopende problemen worden niet goed gedocumenteerd. Om in contact te komen met een medewerker moet ik eerst langs een chat bot, wanneer ik dan eindelijk met een medewerker kan chatten wordt er ook nog eens over mijn vragen heen gepraat en krijg ik geen antwoord op mijn vraag. Dit is mij nu al meerdere malen opgemerkt.

Sinds ze de werkwijze van bellen naar chatten hebben veranderd is heel het bedrijf in mijn ogen drastisch achteruit gegaan.

Ik zou Yourhosting bij niemand aanbevelen!

I was always very happy with Yourhosting. Really until today I would give them 4.5 stars. BUT. I use my website via Yourhosting. Today I had a problem with the functionality of this site and a question. In addition, my email is regularly out and I received a strange message from your hosting that my password would have been leaked. I tried to contact customer service. That is no longer possible over the telephone. You will get an annoying robot on the site, which you send to the chat again. The chat session was canceled twice today. The person chatting does this with several customers at the same time, so you have to wait a very long time for an answer. It took me 45 minutes today to chat back and forth that nothing was able to make an appointment for a telephone conversation with the help desk tomorrow. I hope that I will be helped and that my email will continue to work. If I go through a month without problems, I will review my rating. I'll keep you informed.

Your hosting is misled by enticing customers with cheap registrations. Once inside, it appears that you have to pay for everything that is usually included with other companies.

Yourhosting informs customers by unlawfully claiming that the law of Dam does not relate to their services. They unlawfully state that in the event of an extension after a year, the customer is once again tied to an annual contract, while the law states that customers can cancel monthly after one year.

So stay away from this gang of criminals.

Via Whatsapp helped by Thommas. Super service and helped very quickly!

Just had a problem with my E-mail account where Stephanie van Polanen has helped me excellently and professionally.

top!

Greeting,
Sanny

Worthless experience, low version of PHP, slow servers, and constantly putting the blame back on the customer. After calling 15 times, they have finally been able to adjust the name servers. And then it went wrong again with 1 domain. Worthless and a real scraper.

Great service from Your Hosting!
I, as '' seemed to be website building '', were helped very customer-friendly when I had a question via email.
Also, there has been adequate action from customer service, so that without having to look further, my website is neatly completed.
Creating the website was also for a layman like me to do well!

A friendly greeting,
from Middelburg!

TOP helped, fast and competent. And then not saying how to do it, but proactively solving the problem for me. That makes you happy.

I am not a hero on the digital level but Johannes managed to get us through the first steps to put together a nice website. It was Sunday, the weather was beautiful outside and yet you are reachable and helpful in an old-fashioned warm way, with a dose of humor that I can appreciate very much!

Had domain names for years through start hosting. Since the conversion to yourhosting, I found the prices for domain names only to be too expensive. One of the domain names was canceled, but according to yourhosting I was late and even though I no longer had the domain name, I had to pay full pounds. In fact. Dunning costs were threatened. After years of loyal customer, I have been treated badly and have removed everything and am now with a colleague who is more than half cheaper and who gave me a big discount due to the mistakes of yourhosting. So no more hosting for me.

Bad service!! Communication is difficult. Meanwhile, we are 2.5 weeks later and still no answers to the questions why our webshop does not work. We are losing revenue and customers. Yourhosting does nothing about this and responds late, not or with questions they already have an answer to. Damage for our company.

Just again super well helped by Your Hosting. Very nice company!

Friday a call with YH (Rein) and our email is running perfectly again. Thnx

We use the services of YourHosting for various customers. Always works great and if there is something, the support is happy to help. With Premium Support, this is a lot faster than normal support.

wonderful to be helped in this way, good analysis and perfect help.

I may have been the client of myhosting from the start estimated by my husband from the start year: 2003, we have overcome a few bumps in 2017 and I have remained so loyal that I am. Through my website routing I can see very quickly and notice what is missing and if something is going on. I also hope that Yourhosting can be happy that I rang the bell so quickly in October that something went wrong.
Rachel.

A domain name for 1 euro seems nice, but in reality it doesn't help you. It is 'only register' and to do anything with it at all, you have to buy a DNS and redirect management package.

Very misleading, call it 'reserve domain name' instead of 'register'.

We now use both hosting services and Microsoft Office products from Yourhosting. The service is ok, only the thing that gives me a very bad feeling is the focus of YH on earning as much money as possible from a customer. An example of this is SSL certificates, we have been paying for a large number of websites for SSL certificates for years now. Coincidentally, an employee from Yourhosting indicated that this is actually free. We then have to cancel all our SSL subscriptions and do not receive any money back.

Another example is our Office 365 subscriptions. If we buy an additional license, then I have an invoice in the mailbox (literally) one minute later, if we stop a license (and we are entitled to a refund of the remaining months for an annual subscription), then I have to peddle credit invoice.

In short, a poor and money-oriented organization with little heart for the customer. Pity.

sent an email to contact i.v.m. changes related to the domain name.
Unfortunately I have not heard anything yet and you cannot contact them by phone.
In this way very unfriendly towards the customer.

I do not recommend this company because they are at the top of the scam.

Excellent service provided by their live chat. Yourhosting has also interesting offers.

Before, I was very pleased with the (customer) service Yourhosting. For some time it is not possible to call; contact is only possible via (not always accessible) chat, a chatbot that does not work well, whatsapp where you sometimes have to wait a day for an answer; email with an even slower answer. The slogan "Always Reachable" would in addition have "but the answer lmoet you have more patience all very annoying I also find it very haughty of a company to be not telephone time after time;!... Customer is just!

Worthless company !! Do not do this. Change of address passed, never seen an invoice. Then debt collection on your roof. Then call us.

Excellent product, super poor service: confusing invoicing that leads to fines (earnings model) and cannot be reached by telephone.

Super helped by Thommas via the Whatsapp service. Rarely experienced a helpdesk or a helpdesk employee who supported me so smoothly and accurately! Chapeau!

Super Service !! Well on their way and with questions they are always ready! Top

You can no longer call customer service, really worthless. Via whatsapp you can have your problem understood by a first-line employee who then tells you that the problem must be viewed by a technical colleague who is not there at the time. You can fill in the service form and explain everything again but then write. Even if you ask to be called in the service form, this is not done. Is very unfortunate if your emails from your webshop do not work, and you purchase a not cheap VPS package. Think twice if you are going to work with this party and you have support expectations.

What a worthless company when it comes to accessibility, everything goes through chat, that thing doesn't understand anything and the waiting time is long.

Problems with the email and website all the time. I don't recommend it !!! Amateurism !!!

Rarely needed the help desk, now I need extra help creating new databases, arranged and working within literally 5 minutes via chat, very pleasant.

I have been waiting for a year to be transferred to the new hosting manager so that the spam filter will finally work properly. Yourhosting's current spam filter is lousy. They are also no longer immediately reachable by telephone, but you must first be connected to a chat via a bot computer and then you may be helped by telephone

I am very pleased with service from Yourhosting. I wanted to link a domain name to an externally built website, but it didn't work. Employee Thommas helped me through it patiently, quickly, accurately and in a pleasant way.

Neat service, solution-oriented and customer-friendly