Maree Jowett
Really easy to use, great instructional videos, good programme for business accounting
What reviewers say about Xero
Across the cross-section of reviews on file, customers describe Xero as easy to use with helpful instructional videos and well-suited to business accounting, though some note it falls short for businesses handling inventory or physical products. Reviews are mixed overall, with the majority of customers rating the experience positively.
What does Xero do?
Xero provides online accounting software for businesses that connects users to their bank, accountant, bookkeeper, and other business apps, and offers a free trial. Based on the company description on file, this is the scope of its offering as listed.
What are the most common complaints about Xero?
The critical reviewers on file most commonly complain about a lack of live human support and frustration with automated or outsourced assistance, with specific complaints including ignored cancellation or downgrade requests, difficulty reaching a real person to resolve account issues, and problems caused by a beta software update that sent out incorrect invoices.
AI-generated from reviews on this page. Verify anything important with the company directly.
Richard and Shelley Turner
Paul Lichstein
Xero does not work well for businesses that have inventory or sell physical products.
Haritharshan Kajenthiran
Philip Machado
Nik Artemiev
Alysha Akula-Gray
Pretty good. Needs a slide for 5 stars. TradeMe has a slide.
Phil Martin
The receptionist needs training in greeting people and being friendly.
Shaun Boyce
Isaac Bullen
Thank you for upgrading our business to your untested beta version - two of our invoices wen't out with the wrong template or dates for some reason.
I'd have emailed you directly - but you don't seem to have any way of getting in touch!
Marcus Win
Awesome offices with a very cool fitout including a coffee bar, table tennis, pool board, darts, quiet zones and literally anything else you would want. Great vibe... Oh, and the software is good too.
Grant Foster
Yang
The best account software and awesome software company
Maksim Marholin
Nick Maskell
fan zhang
Jason Cheng
C. Michael Gamble
For context, I am a single employee of my own S-Corp in the U.S. I use Xero for accounting/bookkeeping. Xero is overall, "satisfactory." It has a robust feature set that is quite comprehensive in comparison to it's competition.
PROs:
Easy setup
Mobile Application
Robust "how to" videos
Payroll support in some U.S. States
CPA Access
CONs:
Not all banks have direct feeds. Many use a 3rd party integration.
Unwillingness of support to adhere to expectations for communications.
I really do support Xero, and, enthusiastically say "Five Stars!" when things are functioning properly. I can't say the same when an issue arises and the customer is left in the dark due to lack of communications.
Jo-Anne Keating
The accounting system may be good but trying to talk to a human is impossible and getting answers on line is equally impossible. Sooo frustrated I want to cancel my subscription.
Jo-Anne
Elaine Hunia
LACK OF LIVE SUPPORT!! I am trying to contact a person to get my locked account activated, I have entered sufficient payment details, however I cannot get a response?? I have sent a notification through online support. You guys need to provide a live person to chat to so that we can discuss our issues real time with someone. Automated online help is okay for standard issues, but its better to have a person for issues that can't be resolved through the online system!!
Vanessa Martins Dias Lage
Steven Zhu
Dayle Condliffe
lack of phone support is ridiculous. currently have an issue where the xero-workflow API link has disconnected. Have hundreds of invoices that cant be sent out on the second to last day of the month. Not even a live chat option.
Mike Riversdale
Ya typical modern large software office - fun, dynamic and focussed
Jeremy Sutton
Jon Clemons
Terrible software. Terrible support. Support will literally ignore your requests to cancel or downgrade. I have two conflicting support tickets. They outsource their support to India or some other country where people have no clue what they're doing.
buru bing
Davis L
John Bowker
Tristram Ingham
Love this software. Has made my bookkeeping easy and fun (aka less painful). Great integration with bank feeds means reconciling accounts is quick and simple, with Xero being able to intuitively pick-up my patterns and guess the coding based on past similar transactions. Highly recommended for small businesses, sole traders, and individuals
John Curley
Thangavel Pushpa
James Burton
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Xero online accounting software for your business connects you to your bank, accountant, bookkeeper, and other business apps. Start a free trial today.
Xero: The Ultimate Online Accounting Software for Your Business
Are you tired of managing your business finances manually? Do you want to streamline your accounting processes and save time? If yes, then Xero is the perfect solution for you. Xero is an online accounting software that connects you to your bank, accountant, bookkeeper, and other business apps. With Xero, you can manage your finances from anywhere in the world.
Xero was founded in 2006 in New Zealand by Rod Drury and Hamish Edwards. Since then, it has become one of the most popular online accounting software solutions worldwide. Today, Xero has over two million subscribers across 180 countries.
What makes Xero stand out from its competitors is its user-friendly interface and powerful features. Whether you are a small business owner or a large corporation, Xero has everything you need to manage your finances efficiently.
One of the key features of Xero is its ability to connect with over 800 third-party apps such as PayPal, Stripe, Shopify and more. This means that all your financial data can be synced automatically without any manual input required.
Another great feature of Xero is its invoicing system which allows users to create professional-looking invoices quickly and easily. You can also set up automatic payment reminders so that clients pay on time every time.
Xero also offers robust reporting tools that allow users to generate custom reports based on their specific needs. These reports can be exported into various formats such as PDF or Excel for easy sharing with stakeholders.
In addition to these features mentioned above, there are many other benefits of using Xero:
1) Bank reconciliation: With bank feeds integration available in multiple countries including US & UK , reconciling transactions becomes a breeze.
2) Multi-currency support: If your business operates globally or deals with international clients/vendors , multi-currency support will help keep track of foreign exchange rates.
3) Mobile app: Manage invoices & expenses on-the-go through mobile app available on both iOS & Android platforms.
4) Security : Data security being top priority at xerox , they have implemented industry standard security measures like Two-factor authentication (2FA), SSL encryption etc.
If you're still not convinced about using this amazing software solution for managing all aspects related to finance management within businesses - try it out yourself! You can start a free trial today by visiting their website www.xerocom .
In conclusion,XERO provides an excellent platform for businesses looking for an efficient way to manage their finances while saving time and money . Its user-friendly interface combined with powerful features make it one of the best online accounting software solutions available today!
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