World Cinema, Inc.

They are terrible, every time I called to them to fix the signal they hang up on me because their lines are too busy!!!

Trying to fix my telephone line at my Hotel since Tuesday. The only thing they are doing is telling me to call Fusion with the ticket number. You are the one I am pay, so why do I need to contact anyone else.

However, I did that and still my phone lines are dead. 3 days worth of business loss.

If someone is reading this contact me I want to move my contract somewhere else.

LONG REVIEW BUT PLEASE READ. NEVER GO WITH THIS COMPANY. Only giving one star because I have to. Dealing with this company was honestly terrifying. The hotel I work at switched internet providers from World Cinema to another company. Instead of setting a date to come get their equipment as any other company would, a technician randomly showed up after normal business hours and rudely demanded to be let in to our electric room. As no manager was available I was instructed to tell him he is welcome to come back and get their equipment tomorrow between 9-5. The technician became irate saying he can't just come back and that our service would be shut down if he doesn't get in there, apparently not even understanding WHY he was at the property in the first place (as previously stated, our service with them had already ended). About 5 minutes later his boss, who I believe identified himself as "Scott" called, and demanded to know what was going on. I explained the same thing I did to the technician, that they are welcome to come get their equipment during normal business hours. This man proceeds to threaten to come in with bolt cutters and begin cutting things!!! I told him that is illegal and I would be forced to call the police, at that point he began screaming at me so I hung up. That behavior from someone who identifies themselves as a boss is absolutely unacceptable and is downright scary. Not to mention the reason we switched services is because their cable, phone, and internet are absolutely TERRIBLE

You simply can't find a better bunch of people than the staff of WCI.

On SuperBowl Sunday NBC as well as other channels have been out currently the rooms have been without this important sporting event for a few hours now and we've been on hold for an hour and a half with NO one to even answer a call

I work maintenance at a Residence Inn property and have been having issues with my boxes being labeled with the wrong guest information. It turns out we have not been putting the new room numbers on them. Michael in the service department spent almost 3 hours on the phone with me getting all of them labeled with the correct room numbers. I really appreciate him taking the time to assist me with this.

I bet all these reviews are competitors. Great people work here and have all my respect.

thank you dallas martin for help. he help me for 2 hours programming channels for hotel. very helpful and patient !!!!!

Its worst than Nightmare. Stay away from World Cinema if you want your guest to be happy.

I called customer services in the past to do pre authorize payment and invoices sent by email but they said they do not have any of this in 21st Century. On November 19 around 3 pm channels were down for all 88 rooms and I called in world cinema to find out what is the problem and they said balance is outstanding. I said I never received any bills and rep apologized because they had wrong address on the file. I paid with 3% charge to use card over the phone to make payment even though it was not my fault. I made more than 10 calls since service was not up even after the payment. 5 hours passed still no service and they said it would resume next day. What a disaster service for commercial client whose business is on providing comfort and relaxation. I ended up giving more than $ 500.00 in refund for TV not working. They never even bothered to send single email for non payment or courtesy call to receive payment. All the companies at least call you for non payment or send reminder. Worst customer service. I am taking business of my all properties to some where else when contract is on renewal. If company can not give services back after payment in timely manner, they don't deserve to be in hospitality business.
I am in business since I was 18 owned multiple restaurants, bar and hotels in US and Canada and I never seen such a disaster and careless service. I am surprised how they have grown at this stage with this kind of service and attitude.

IF YOU WANT YOUR GUESTS TO HAPPY AT THE PROPERTY, STAY AWAY FROM THIS COMPANY.

If I could give a minus rating I would. This place is ridiculous. I have been on the phone with them for a total of like 5 and a half hours in the last 3 days. Most of that time was on hold. I've now talked with 4 or 5 different people about getting ESPN on our basic package when we are suppose to have it. They make excuses and say they will call back and never ever do. They always want to send someone out to "fix" the problem and will charge an outstanding amount to do so. We are losing a lot of business at our motel because we are provided with only 14 working channels. Just next week alone we are losing out on over $600 because we don't have ESPN for the Monday night football game. That's a lot for a little motel like ours. Whoever is thinking of switching to this provider please don't. You will get the worst service you can imagine.

$90/month for 20mbs is bad enough, but when actual download speeds hover at or below 10mbs? Pathetic.

The hotel I work at had this installed and all the bad reviews are true. It is a constant headache for both the staff and guests.

We have had World Cinema service ever since I started working at the Courtyard Marriott in Clemson SC. In June 2015, they began to change our current system out with their new system that allowed for Internet TV to also be used like Netflix, Hulu, etc. We have had nothing but problems since that change. The installers were lazy and left half of the new boxes hanging off of the TVs. We have guest issues all the time with loss of signal, no sound, power loss because of the way the installers put cords in, and a month-long delay for Internet TV to be available. Now, when they install a pop up that urges you to watch Internet TV, the Netflix doesn't even work. I would never recommend their service. And hope to be changing our service soon. They also have terrible customer service. I was told that the Netflix would be fixed on November 6 and it is now the 13th with no resolution. Again, avoid this company. They do not aim to please their customers or have any worry that their terrible service causes our guests and employees a ton of grief. I would give them 0 stars if possible.

Had to call about some cable boxes that had no sound. The tech I had on the phone told me I needed to replace a specific cable. When I got the new one installed, I still had the same issue. So you wanna know what the guy on the phone does to me. He hangs up on me. There was nothing wrong with any of the cables. Finally I went with the easiest solution and swapped remotes, which turned out to solve my issue. I think if they hired and trained quality people then the service would be a bit better but it s obvious now that all this company cares about is money. If there s another option besides this company then I d say steer clear of world cinema. They obviously have no idea what they are doing half the time.

Had a pressing issue with a tv/satellite at the job. Sonny Goodwin and Danny Flippen and other world cinema workers really helped us out. They were very professional and nice! Thank you guys!!!

I had some trouble with my TV box, and I called World Cinema and they instantly picked up with great service.
Dallas was very good at following up with me with updates to my room, and got my TV working again quickly. Very professional business!

Amazing place to work. Great atomesphere and save a few, great people to work with.

This company does not care at all about your business . Do not make the mistake I did . They took 9 months to install services . Phone service has been working for 2 weeks and right now I have absolutely no phone, and no internet. They refuse to give a reason only tell me that they will let me know when they know something . This has been all day . It is now midnight . Their customer service team does not care about the business owner or the guests at your hotel .

Lack of tech workers, our costumers keep complaining of poor service. We have been waiting for more than 10 months and still no service

Everyday there has been some sort of issue. I guess the building is under contract because I would of switched providers doesn t make sense to pay for something you can t use

Had a issue with the TV losing the programing. Jerry the CCS was great at helping resolve the issue.

Support is non existent. Tv goes out constantly. Installation sloppy.

This company has the worst service. The hotel where I work at, had this installed 2 months ago. I was told by the installers how great it well be, better picture quality, no maintenance, every thing could be taken care of through the server by the company. ALL OF IT NOT TRUE. Right from day one the system did not work right. Installers installed the equipment wrong. Everyday there is a problem. Sound distortion, sometimes missing channels. The box's installed on the t.v. are brand new, at least a dozen of those box's had to be replaced. The technicians on the phone expect you trouble shot the system over the phone. I was told this could all be done on the internet. Not true. Their technicians are rude, and one sounds like a moron who can'tie his shoe. The hotel manager literally has to yell at them over the phone get any thing done. The guest complain a lot. Causing us to reduce their rate for the night or give them the room free. We are losing money because of this. I hope this company read this. Because you guys suck!!

This company has the worst customer service I have ever experienced. I have attempted contact them numerous times to upgrade my equipment and programming, to no avail. I have even been in touch with the Director of Sales and still nothing. It's like they don't want or need my business.
I would not recommend doing business with this company unless you want to be ignored!

How am I paying $90 for only 20Mbps. I checked this morning and it was actually under 10..

Very professional company with an outstanding Customer Call Center that really CARES about the quality of service that they provide to their customers. Pleasure working along side this company throughout my years in the hospitality business.

I am a :guest an West Coast. The motel I am at has this company. Only 15 channel's, internet is on and off, there is no channel guide only numbers. This is the crappest company a hotel could have.

We use World Cinema for work and I had to add a video to our system that runs a loop in public spaces and contacted World Cinema. I thought it was going to take days and days to get help. Tech support and all... I cringe every time I have to call any tech support anywhere we have all been there before so you understand.....

BUT Dallas Martin contacted me immediately and he was soooo much help. He went above and beyond to get something we needed done immediately that I thought would take days and many follow ups but was urgent to us and to get the info out to the public. He found a way to get in done in 24 hours and it was such a pleasant surprise and made the whole experience easy and stress free. So thank you for everything Dallas you are an asset for sure!

World Cinema has been in business since before I met the family and owners over 30 years ago. My father used to work there as well and they have never been more than extra ordinary. The most positive, uplifting, beautifully spirited, and influential people I have ever had the honour of knowing. I have known over 32 years. I wouldn't expect less from their services.

I had great service tim help me out thru out the entire process thank u

I'm currently staying at the Home 2 Suits in Homestead Fl. This is a property owner by Hilton. The complex and employees are excellent, however we are now into the 4th day with approximately 1/3 of the TV channels now working. It is my understanding this service is provided by World Cinema Inc. Their service is terrible!

Absolutely terrible customer service and internet. We ve been with them for over a month now and are STILL only receiving half of the speed we re paying EXTRA for. It s been nearly 3 weeks since they said a tech would get in touch with us and schedule a time to come by. I son t even know why they re in our area. From what I can tell, they don t revive any other complexes. Further, SuddenLink services the other half of our complex and offers 10-20x the speed (400mbps) for the same price.

Extremely dissatisfied and frustrated we are forced to use them. Hoping our complex does not renew their contract at the end of the year.

Still waiting after more than a week broken promise over and over again impacting my guest and loosing money every day. Disappointed surprised service recommended by Franchise company.

Awesome technology. I used their tech at a hotel in Boston and it was so cool! I could see the weather forecast and even watch Netflix. Thanks World Cinema!

Worst customer service! We are on the hotel side of things.

The worst internet service I ever received. For the charge we pay, they are providing a horrible connectivity. I have made numerous complaints and they will say everything is fixed. The next day, there you go. BOOM, SLOW INTERNER AGAIN! I'm stuck with their service just because my apartment has some agreement with these folks. If you have a choice, please choose elsewhere.

Just moved into an apartment complex in College Station to find this is the only provider I can use. They charge $85 for 20mbps, whereas Suddenlink has better customer service, someone to install and ensure service for you, AND 1Gbps for $73. Might move so that I can avoid having to deal with this company. I haven't gotten my internet to work yet and their customer service by phone is terrible. Gave 2 stars in hopes that someone will call me back soon to fix the issues I'm having.

This company is the only internet provider my apartment complex allows, and let me tell you, it sucks. The first time I needed help with my internet, I called twice and they said the lady that would help me was busy; and she would call me back. She never did. I called again, left a voicemail and complained, and finally I received a call a day or 2 later from what I believe was corporate or something, telling me that they were going to help me fix the issue. They helped me and I thanked them.

Now I'm having internet problems again. It cut out and it won't reconnect. On their website they claim they provide 24/7 support and the provide a number, so I called and it was the after hours number that had the computer tell me they'd get back to me in the morning. Don't have that on your website if you're not actually providing that service.

Feel for anyone who gets stuck dealing with this company. Customer service is useless, never helpful. Quick to blame things on people and equipment at the property level. If they do help then they want to charge outrageous amounts for service calls when their equipment has failed. Ive been promised several times something would be resolved then it's not, they send new STB's that never show up, etc. Luckily I don't have to deal with this company at my residence. Unfortunately a lot of hotels are probably stuck with this service since it's too costly to switch services. Typically I follow if you don't have anything nice to say don't say anything at all but for this company I'm making an exception to warm any smaller family owned hotels and communities not to use this company as their service provider of in room entertainment.

We have use World Cinema at our properties. Not the best solutions. Read the fine print before signing, don't believe your sales person. Tech support is mediocre and lacks basic understanding of simple solution. They always want to dispatch a tech so they can bill you. Will NOT be using them on our next project. Very Disappointing service over all. The bright spot is Ray Cherry...he seem to care and is an expert, however, hard to get a hold of him.

I am the maintenance engineer at a Courtyard hotel. Dallas Martin was on the phone with me and my manger for aprx 2hrs and he was terrific he absolutely helped us solve our TV issues.

Worst service ever. They don't have idea of what they are doing. Really better close your "business " and sell potatoes

Unfortunately my apartment complex requires us to use this service for internet and TV. This company has the worst service. Customer service is completely useless and never helpful! Quick to blame things on people and equipment at the property level. If they do help then they want to charge an outrageous amount for a service call when their equipment has failed. TV cable boxes were working earlier and one got messed up at some point. Called to see what happened and the guy reset both boxes and ended up screwing something up with the TV that was fine so now I have both TV cable boxes are not working. WTH?!