PRESTIGE FORD

We have purchased 3 vehicles through this dealership and every transaction has been flawless. Ian and the management team have gone above and beyond to make sure that we are happy and comfortable with each transaction. the last purchase I made was such a good deal, that I drove 3.5 hours back to Garland to get the vehicle. they had the paperwork ready for me to sign when I arrived and even gave me a full tank of gas as a simple but very kind gesture for my time. To take it a step further, I was in an accident last week and needed a loaner truck, while mine is at their body shop being repaired. Not only did Ian make sure that I was taken care of, but he did this for me AFTER work hours and had me lined out with a loaner vehicle the very next morning, as soon as they opened for business. talk about a class act all the way around!

I have been doing business with this dealership for a long time. I am very grateful for my experiences here. I would go back, again. It is easy to blame a dealership for "selling you" but isn't that what they are here to do? Sell their cars? I just use my brain and make sure that I am getting the best deal possible.

I brought $210,000 in vehicles about two months ago. One of the Ford Expedition King Ranch 80K plus has been driven for two weeks of the 8 weeks I have had the car. It has been in their Shop for a Month. No one knows what is wrong. Very easy fix give me a NEW car and send that one back. I have asked for GM to call me twice. Once with Salesman ( Brad ) and another by service guy that called a week and half ago. Just tell me they still do not know what is WRONG !! Still NO call from the GM and you would HOPE he knows what is going on. Do you think if you spend less than this they will take CARE of you the chance are NOT. This should not be take down or hind but they will I promise !!!!! This is something I do not normally do but I felt like it should......HORRIBLE customer Service !!

I took my 2016 Ford Mustang in due to the drivers side door opening at speeds of 70+ mph and the trunk latch doesn't open all the time. I was told there would be $145 diagnostic fee. That was fine. The service tech could not get my drivers side door to replicate the opening at higher speeds so I could not get that repaired and the latch on the trunk was going to be $1100. There has been a recall on the door latches on other models but not mine. I guess Ford thinks its ok for my drivers door to open at higher speeds.
I have a car I will not allow my teenage daughter to drive due to the door opening at higher speeds.
I have a friend that has a shop he told me to bring my Mustang in he will fix it.

There was a problem with my car so I took it in. The service on getting my car fixed was great . The service man kept me well informed of everything going on. I picked my car up yesterday feels like new again. I have purchased cars from Prestige before and would do it again.. Thanks

I absolutely love my car! It has everything I want in a vehicle. Me. Cote helped me with the purchase of my new vehicle and answered all my questions and concerns. Suzanne even emailed me to follow up after the purchase to see how everything was going.. I am really big on customer service and they really went that extra mile to go beyond expectations.

Where to start. Let's see, drove a little over an hour to see what this dealership would have to offer, no this wasn't our first but 5th dealership to visit. Understand We were not in a rush on buying so in saying that we weren't afraid to walk away. Now what did we find when we walked in? Joy, honesty, respectful people and a great bargain. Our Sales Rep Herman was good. Herman stuck close to the price we were asking and was only 10$ off on the estimated payment. Truly can't beat that. The only thing is I forgot about GAP Insurance or I would of tried way harder on negotiations LOL. But that process was exceptional too! This man wasn't afraid to talk and explain either.
For our first new car buying experience this is the place people need to come to truly. Thank y'all for staying late, explaining as well as answering all our questions.

Just purchased a new Raptor from these guys. The deal was seamless and easy. The manager Sean Osborne really worked to make my deal right. There wasn t a ton of haggling. They just came in first and foremost with a great deal and worked to make the minor details fit my needs. My sales person was solid. Most impressive was the fact that they had a dedicated hand off person that walked me through the manual, truck, and set up all of the electronics before I left the dealership. This was the second vehicle that I had purchased this month and this didn t happen at the other dealership I went through even though I purchased a luxury SUV.

Most importantly I m a truck guy. I went through a few dealers to find the right truck. Nothing bothered me more than walking into the dealership and feeling like I knew more about their truck than they did. I really felt like these guys were truck people....specifically off-road trucks! Definitely won t be my last purchase from this dealership.

Always a great experience when buying a vehicle at this dealership. And here is the reason why, TONY ROBERSON our sales person. Here is my five reasons to buy your car here and from TONY.

#1 He listens to you, and never questions you. He may suggest but only in your favor.
#2 He is 100% HONEST how do we know, we bought 4 cars from him and the same great deal every time.
#3 He gets you a fair trade in every time.
#4 He makes sure there is no running back in forth to the sales manager
just to close the deal.
#5 Most time you are in and out in less than 2 hours.

That's what makes a dealership special. And did I forget to mention TONY makes no commission on the sale. Where he makes his money is how many vehicles he sales. Trust me do yourself a favor before you go anywhere go see TONY ROBERSON at Prestige Ford in Garland Texas. And the next great review he gets will be from you.

Harold and Ramona Crow

I took my vehicle in for an oil leak. After diagnosis, they found 2 leaks that they repaired. During checking out the vehicle, they found a tie rod end that was worn and loose. Repaired this also. All was covered on extended warranty. So happy they were so diligent in their diagnosis.
I also had them do a tune up while there and runs great.
The procedure when checking in was easy and the service advisor that checked in was super and very helpful. I have always had great service. They kept all their promises.
Thank you Richard Ziulek