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Average ratingGreat
4.1/ 5

Based on 449 reviews

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What reviewers say about Wilko

Generated with AI from 449 reviews on Trustburn · updated 36 days ago

Across the reviews on file, customers generally describe Wilko positively, with many praising the range of products and value for money, while a recurring frustration mentioned in several reviews is slow or understaffed checkouts leading to long queues.
What does Wilko do?

As a family owned business, Wilko exists to free up hard working families to be the best they can be, offering quality products that solve their customers' needs through stores and a website where people love to shop. They focus on keeping busy homes running smoothly and supporting family life with products and fair, respectful service.

What are the most common complaints about Wilko?

Based on the lowest-rated reviews on file, the critical reviewers most often complained about unhelpful or rude staff and slow checkout queues, sometimes with only a few tills open while long lines built up, with staff reportedly telling customers to wait rather than opening additional checkouts.

AI-generated from reviews on this page. Verify anything important with the company directly.

Alice Scott
Reviews 1

I use to like the store but has become very pricey over time as I use to work there over 10years ago, (was not pricey) went to the store this morning met upon a woman who told us to wait inline in dint mind but her whole attitude was very appalling and I'm sure this is not how you train your staff members, also felt discriminated at the same time, I gave this a extra star as the lady at the till was amazing, which I normally not the case as the staff members half of the time look miserable

Roisin Hughes
Reviews 1

Good for bits and bobs around the house. Always spend ages browsing the shelves for bargains. Good range from kitchen and home wares to bathroom and cleaning supplies. Stationary and confectionary. Salted caramel fudge chocolate balls are the best. Tills look busy but the queue does go down quickly.

Neil Goodall
Reviews 1

Great shop. Friendly, helpful staff. Always a great range of products at very reasonable prices. I especially recommend the two pick and mixes. One is the traditional sweets and the other is the hardware! You can fill a bag full of screws, bolts, washers and nuts for only a couple of quid. Great if you only need a few odd bits and pieces.

Vicki Hawes
Reviews 1

I always have negative experiences here.

For example, I went in today to get a drink. Only the express tills were open, with 3 cashiers even though there was a long line that doubled back on itself.. I really thought you got rid of the single queue a while ago because it didn't work! I waited for 5 minutes, only for 6 people to decide they were in front of me. Decided to leave it and won't be returning.

Another example is the time I bought an ironing board from here. I used it maybe 5 times, only to iron my work uniform. After less than a week of owning it the string holding the cover on started to unravel in places, making it unusable. I took it back only to be told that it's standard wear and tear. Eventually they gave me my money back, but it felt like a battle.

In short, this store is either a waste of time or waste of money, or sometimes both.

M. Mathe
Reviews 1

It is one of the best shops around if you are making small DIY jobs around the house. Most of the times when I am buying stuff, the shelves will be well stocked and then when you are checking out, the checkout staff are friendly, fast, professional and always deal with the queues efficiently

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About Wilko

As a family owned business, we exist to free up hard working families to be the best they can be. They know what it takes to keep a busy home running smoothly. They get what it means to make the most of family life. And they understand the things that really matter.

Quality products that solve their customers’ needs, stores and a website that people love to shop and a business that believes in treating people with fairness and respect – this is how they do things at wilko.

Website
wilko.com
Categories
Retail