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Average ratingAverage
3.9/ 5

Based on 686 reviews

548%
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311%
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What reviewers say about Westwave

Generated with AI from 686 reviews on Trustburn · updated yesterday

Customers describe the facility as a clean and great fun place for kids, while others note that the waves need to work again and the fitness centre hours are limited.
What does Westwave do?

Westwave is associated with Auckland Council Pools and Leisure centres that offer swimming pools, fitness gyms, social sports leagues, group exercise, sports skill instruction, holiday programmes, after school care, and early childhood education.

Are there any complaints about Westwave?

The critical reviewers wrote that the pools frequently close due to code brown incidents, the counter staff have an unfriendly and unhelpful attitude, and the changing rooms are in poor condition.

AI-generated from reviews on this page. Verify anything important with the company directly.

Karyn Abrahamse
Reviews 1

The changing rooms are below average and need a serious revamp. Also it s unbelievable that the fitness centre closes at 9:30pm and 7pm on weekends! This is one of AKL s biggest recreation centres for goodness sake. Honestly it s no wonder people drink and smoke to excess in the weekends. What else is there to do!? Sorry about the excessive ranting but you know what I mean aye...

K Hart
Reviews 1

The counter staff need some customer training. In my experience It didnt matter who worked the counter, they have a flat, unfriendly, unhelpful, cant be bothered attitude. Very poor! I had to help a stroke victim who had waited 1.5 hours for assistance, because they were having a staff function upstairs, no one was available to help him.

Lana Lemm
Reviews 1

Mostly okay, used by grandchildren for swimming lessons. Instructors are good and friendly. Facilities are okay, mostly. There have been frustrating times when something is closed, due to misuse or wear and tear. Could do with a complete revamp and better maintained. I haven't come back for the spa, sauna or steam since the 2nd covid lock down. I used to come every Sunday morning, like clock work, providing they were available.

Gemma Hughes
Reviews 1

Seriously love this place. I'm a member at their gym, which includes the pool and everything else on site. So it's really nice to go from an intense workout to soaking your muscles in the spa. The gym itself is clean, and has practically everything you need. And not to forget the view you get which looks out onto the pool. The spa area has also got a sauna and steam room, and then a cold shower to cool down. I'm yet to try the lane pool and dive pool. And there is also a hydrotherapy pool, which can specifically help with injury recovery. This place has it all!

Skot Barnett
Reviews 1

Westwave is a key venue for west Auckland and wider communities.
Their services range from the pools - a variety from kids to spas, big hydroxide, and hydrotherapy - to gymnasium services as well. There are plenty of staff at hand to assist or answer questions .
The venue itself is a little tired at the moment, and sometimes this effects services, but with the large venue and options its not a problem. The prices are very reasonable too.

Alexander Sannikov
Reviews 1

2nd floor gym is not bad but their music playlists are really terrible. over the years i asked them multiple times to change it to literally anything else and it never worked.

pool is fine for swimming but it's pretty shallow (2.5m deep i think) so you can't train diving.

Royce Timms
Reviews 1

This is a must go for families with children. A wide range of pools and an adult spa / steam / sauna area make for a great time. Hydroslide, lazy river, big pool, spas for family and baby. Dive pool. Competition pool. Gym. Cafe. Must be more. An excellent afternoon had.

Melody Mendonza
Reviews 1

West Wave offers quite a lot as far as the gym and pool is concerned. However, the gym staff are absolutely useless. Besides starting you off on a program, they do not frequently monitor your technique on a regular basis. The follow up sessions to monitor your progress are often rushed.

The pool sessions are better monitored for technique and progress.

Priyanka Roy
Reviews 1

The facility is pretty huge! They are multiple pools including a spa pool & a sauna. They do have 1 or the the other pool closures, so better to call them in advance if you are going just for a swim.
Several group classes are held multiple times a day, highly recommend these especially if you are a bit lazy like me & can work better in a group class. These classes vary in intensity so one can easily chose based on their fitness level.
Good parking although during school holidays, getting a spot can be tricky.
Lastly, the staff is very friendly & helpful.

Adriana Adie
Reviews 1

Easy to find and parking was accessible. My children loved the wave pool. The family spa pool was at a lovely heat. I wish other facilities had this option. The only downfalls was the lack of seating for parents and the changing facilities. Grubby and shabby changing rooms. If this was upgraded my family would visit more often. 3/5.

Bex Boyd
Reviews 1

Have been coming here for the swimming once a month since the new year and every time there s something either not working, waves or slides or closed off due to bad repairs on the timing and now today there are no waves or slides due to lack of staff! On a wet Sunday in winter?? This has to be the worst run pool in Auckland combine this with inept staff with little interest (kids mostly). Only gave it one star because it only cost a dollar to get it - which is about all it s worth! Needs money spent on upgrades and new management.

Sonya Faithfull
Reviews 1

I head here after work around 7:30 pm. they have a great Zumba class, Mother n Daughter team & they rock! After Zumba I head to the 1.8 mtr pool do a few laps have a dive if I can. then the hydro pool! Wished it was open just 30 mins more and it would be perfect!!

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About Westwave

Along with our swimming pools and fitness gyms, Auckland Council Pools and Leisure centres offer social sports leagues, group exercise, sports skill instruction, holiday programmes, after school care and early childhood education.

Westwave is a leading company that offers a wide range of services to help people stay fit and healthy. The company is known for its swimming pools and fitness gyms, which are designed to provide an enjoyable and effective workout experience. In addition to these facilities, Westwave also offers social sports leagues, group exercise classes, sports skill instruction, holiday programmes, after school care and early childhood education.

One of the key features of Westwave's swimming pools is their state-of-the-art design. The pools are equipped with advanced filtration systems that ensure the water remains clean and safe for swimmers. They also feature temperature control systems that allow users to adjust the water temperature according to their preferences.

Westwave's fitness gyms are equally impressive. They offer a wide range of equipment including cardio machines, weightlifting equipment and functional training tools such as kettlebells and resistance bands. The gym instructors at Westwave are highly trained professionals who can help users achieve their fitness goals through personalized training programs.

Apart from swimming pools and fitness gyms, Westwave also offers social sports leagues for people who want to engage in team-based activities such as basketball or volleyball. These leagues provide an excellent opportunity for people to meet new friends while staying active.

Group exercise classes at Westwave are another popular option among customers. These classes include yoga, Pilates, Zumba and many others that cater to different levels of fitness expertise.

Sports skill instruction is another service offered by Westwave where experienced coaches teach children various skills related to different sports such as soccer or basketball in a fun-filled environment.

Holiday programmes offered by Westwave provide children with exciting activities during school holidays while parents can rest assured knowing their kids are being taken care of in a safe environment.

After school care provided by WestWave ensures children have access to quality care after school hours while parents finish work or attend other commitments without worrying about their child's safety or well-being

Early childhood education provided by west wave provides young children with quality learning experiences in an engaging environment where they can learn through play-based activities

In conclusion, if you're looking for a comprehensive health & wellness solution provider then look no further than "WestWave". With its top-notch facilities like swimming pools & Fitness Gyms along with Social Sports Leagues & Group Exercise Classes; Sports Skill Instruction; Holiday Programmes; After School Care & Early Childhood Education - there's something here for everyone!