Westin Times Square

4.2 · 2120 reviews
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Z
ZHANG Jin
Reviews 1
2020-09-27 10:17

got a double bed room with a king bed room reserva...

got a double bed room with a king bed room reservation as a spg member who prepaid the room price. Being promised to get switched to a king bed room for the 2nd night. But still, I did not book for a double bed room, please respect the reservation.

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Quazi Square
Reviews 1
2020-09-25 16:25

Nice place. The man on the reception was helpful. ...

Nice place. The man on the reception was helpful. I went there for an event. I asked where to go and stuff. One of the employee not only stopped what he was for helping me, but also went to all the way other side to check the info's I asked about. That's something exceptional.

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Anthony Ornato
Reviews 1
2020-09-25 13:06

Great location! The Westin is located just a bit o...

Great location! The Westin is located just a bit off from the center of Times Square, so it's great for having some quiet at night and easy for getting to the heart of it all. The rooms were clean and spacious with comfy beds and a rose rain style shower heads. Helped to keep the stay quite relaxing...

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Ethan Wingfield
Reviews 1
2020-09-25 08:19

Solid Westin in Times Square. It is neither the ne...

Solid Westin in Times Square. It is neither the newest nor the oldest Westin I ve been to, pretty middle of the road. Like that they have three Peloton bikes at the gym, but gym is otherwise pretty small for the size of hotel. I find it a little annoying that NYC Starwood hotels don t do Green Choic...

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Nika Carter
Reviews 1
2020-09-25 02:49

I stayed here with my adult son and we had a great...

I stayed here with my adult son and we had a great time. The hotel staff was helpful and the room was clean. The lobby was busy but not out of control. I felt safe here at all times and was glad to have a comfortable place to rest after long walks through the City.

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Kira S
Reviews 1
2020-09-23 20:20

Poor service. I m paying over $400 a night and it ...

Poor service. I m paying over $400 a night and it doesn t seem like they care too much about their customers. Customer service and happiness doesn t seem like a priority because of the location which is highly unfortunate. I should have gone to the W for the same price.

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Robert Lee
Reviews 1
2020-09-23 09:03

Spent 2 nights here, what a great hotel! The locat...

Spent 2 nights here, what a great hotel! The location is fantastic, just a stone's throw from the hustle, bustle of Times Square. Close to everything and easily within walking distance of most major attractions. The rooms were clean and spacious for NYC. Highly recommended and would stay again.

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Carissa White
Reviews 1
2020-09-21 13:09

We stayed at this hotel for three nights while we ...

We stayed at this hotel for three nights while we were on vacation in NYC. This hotel was wonderful! Checkin was a little slow, but the staff was nice and brought around complementary water bottles and granola bars. Our room was clean and spacious for a NY hotel. The views from our 32nd floor room w...

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Joanna Tram
Reviews 1
2020-09-21 12:56

Very good location in the city center near central...

Very good location in the city center near central park. Very helpfull Louis Diaz at the reception go to him if you want information, shows great concern for the guest. rooms were comfortable and convenient but the bathroom was too small and tight. The other woman at the reception Shimea was unhelpf...

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V G
Reviews 1
2020-09-21 04:03

Checked into a room that was supposed to have two ...

Checked into a room that was supposed to have two beds but ended being one bed. Called service desk about switching a room and were told the hotel is completely booked. Went down to a service desk to talk in person and were able to get a different room (told there was multiple rooms available).
Our...

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Wendy Spence
Reviews 1
2020-09-21 03:40

This property is nice for the price, and is in a g...

This property is nice for the price, and is in a great location. They do charge a $35 destination fee which is pretty typical for that type of hotel in the area. They didn't mention you also pay tax on top of the destination fee (both a sales and a city tax). The concierge service and workers were e...

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Rob Harper
Reviews 1
2020-09-19 18:35

Horrible management and customer service, after bo...

Horrible management and customer service, after booking an additional night prior to my morning arrival to ensure I could check in at 9am when my flight arrived, I was told my room "was not ready" even 17 hours after check in and having informed the front desk of my exact time of arrival the day bef...

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Renata Creed
Reviews 1
2020-09-18 14:13

I had a really nice experience staying at the West...

I had a really nice experience staying at the Westin Hotel. The room was very clean (I'm VERY picky on this subject), but the most impressed I was with hotel staff. The front desk was very helpful and professional every time I had questions and the room service, particularly Mrs. Eavlyn Williams fro...

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Ronald Horner
Reviews 1
2020-09-18 04:24

Great hotel right next to the Harry Potter show. T...

Great hotel right next to the Harry Potter show. The Foundry had some of the best food and drinks in all of Times Square. The breakfast is a really good buffet style hot breakfast with everything you could want. The rooms are clean and well appointed. I had the best sleep in a long time on their bed...

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Ben Hernandez
Reviews 1
2020-09-17 20:30

So far the experience was nice, room service is gr...

So far the experience was nice, room service is great. They don't have a pool but they have a really well equipped gym. It's really close to Broadway so it's well worth staying there even though the candy and drinks are amazingly over priced, $7 per bar

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Chris Carter
Reviews 1
2020-09-16 15:35

Great location if you want to hang around Times Sq...

Great location if you want to hang around Times Square. Friendly and helpful staff. Close to just about anything you need besides a decent brewery, but those are just a quick ride away. Beds are a little hard, no fridge (only super sensitive mini bar), 10mbs of free wifi and a decent size room. It's...

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Charles Lynch
Reviews 1
2020-09-15 00:30

This location will forever be one of my best memor...

This location will forever be one of my best memories of New York city. I told the Bellman and front desk person my name once and they remembered it. That's pretty cool. I came for New Years. I got a escort to times square from the police in the hotel. I was able to watch the ball drop. It was aweso...

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john cole
Reviews 1
2020-09-14 16:54

Original allocated room on the 17th floor had the ...

Original allocated room on the 17th floor had the most obstructed window view that we have ever encountered.
All that could be seen was a metal wall that completely blocked any surrounding views.
They might just as well brick up the windows.
We immediately asked reception for a room change and w...

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