Horrible management and customer service, after bo...

Horrible management and customer service, after booking an additional night prior to my morning arrival to ensure I could check in at 9am when my flight arrived, I was told my room "was not ready" even 17 hours after check in and having informed the front desk of my exact time of arrival the day before. In the end I was given a lower level room than what I booked, and offered no apology.