V G Review of Westin Times Square
Checked into a room that was supposed to have two ...
Checked into a room that was supposed to have two beds but ended being one bed. Called service desk about switching a room and were told the hotel is completely booked. Went down to a service desk to talk in person and were able to get a different room (told there was multiple rooms available).
Our rooms s bathroom sink wasn t draining well and toilet was spraying water off to the side.
After check out, we left our bags at a luggage storage and didn t get a receipt, which created a major issue afterwards. Bellboy, John, was rude and didn t even want to talk to us because we didn t have a receipt. He called the manager who seemed confused as to why John wasn t dealing with this himself. Upon retrieving our bags, same bellboy didn t offer to assist us with bags and didn t let us take the cart full of bags outside either.
Not staying here again and would NOT recommend it to others.

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