Vidahost

Highly recommended

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2.5 hours on hold whilst trying to sort a RENEWAL ...

2.5 hours on hold whilst trying to sort a RENEWAL with the online prats. Still nowhere, they don't answer calls and will not help. All ive been trying to do is pay a renewal!! Avoid these muppets

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Paul Petrov at the support team has been very cons...

Paul Petrov at the support team has been very consistent like most people at Vidahost.

They have continued to respond to my technical support needs and made life easier for me when I would have been frustrated due to technical issues that wasn't within my area of expertise.

As a result I found...

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Rubbish service, support requests completely ignor...

Rubbish service, support requests completely ignored. Do not use!

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Service is getting worse and worse over the years....

Service is getting worse and worse over the years. Endless waiting time for support while you are subjected to a most horrible sound track. It is a shame, as they used to be good some years ago.

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I joined Vidahost in 2009 when they were a small c...

I joined Vidahost in 2009 when they were a small company. I used to receive support from Dom and Seb and they built a great company and recommended them time and time again. Over the years they have grown enormously and have lost that personal touch. I lost a valuable domain as there renewals system...

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Good Hosting! but Customer care live support Too ...

Good Hosting! but Customer care live support Too much poor!

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Happy to recommend Vidahost, had a long running is...

Happy to recommend Vidahost, had a long running issue with previous providers which Vidahost, and particularly Andrey, were able to finally move to a successful conclusion. The support received during the process was excellent.

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Terrible recent experience with these I will not b...

Terrible recent experience with these I will not be renewing again. Used to be good years back but now they are unprofessional.

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Support is really very poor. I have wasted hours t...

Support is really very poor. I have wasted hours trying to get through and get any kind of response / resolution of my issues

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used to be so much better. absolute rubbish now. d...

used to be so much better. absolute rubbish now. databases permanently inaccessible. avoid

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Resolved an issue I had

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I have been with them since June 2012, they were v...

I have been with them since June 2012, they were very quick in support. But since they have outsourced their support to outside UK, their support is miserable. Support tickets are being replied after hours of waiting. Even there is no option to call someone in UK. Keep up like this and you will loos...

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Been with Vidahost for a while and as I have multi...

Been with Vidahost for a while and as I have multiple websites and needed the space upgraded to their unlimited cloud plan which was ok at the beginning. Then several months ago I was informed of them increasing their prices by 20% and thought ok everything work well and support were responsive.

...

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Used to be good, now loading times are slow, price...

Used to be good, now loading times are slow, prices are higher. Have moved one site already, and will move the second as well as this is having affect on our reputation.

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Support has become virtually non-existent here. Ou...

Support has become virtually non-existent here. Outsourced to idiots who take forever to answer, then simply don't bother to get back to you. Unstable servers, too many excuses!

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I can't understand all the bad reviews. I have bee...

I can't understand all the bad reviews. I have been with Vidahost for a good many years and they have always been excellent. I came over because of the multiple addon domains that they offer so I can have a number of sites hosted with them from one account. It has now become TSO host so hope that se...

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Moved my websites across to these guys after being...

Moved my websites across to these guys after being recommended by someone who's been using them before. I haven't got a single bad thing to say! Every time I've been in touch with an issue or query, the guys always respond fast, they're always pleasant and very helpful. My old provider always seemed...

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Vidahost our our ISP heroes. The service they give...

Vidahost our our ISP heroes. The service they give is second to none and we would highly recommend them as a hosting company. They are the best. Thanks Guys.

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Customer service has dropped since being takenover

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Very slow now, db drops, SSH password stops workin...

Very slow now, db drops, SSH password stops working and needs resetting

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As an old customer, from CsNewMedia, VidaHost curr...

As an old customer, from CsNewMedia, VidaHost current support is quite lacking. I have an issue for more than one week without a single email, stating some sort of status.

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I have been a customer for 10 years. They used to ...

I have been a customer for 10 years. They used to be awesome, Dom and Seb created a fantastic company, with amazing service. Since they became part of GoDaddy their support has gradually declined to the point they are basically unusable as managed hosts. They have dropped the ball on various occasio...

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If you've ever wanted to ssh into disappointment, ...

If you've ever wanted to ssh into disappointment, these guys are for you.

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Always excellent support

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More

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Support can vary, they've been brilliant at times ...

Support can vary, they've been brilliant at times and not so good at others.

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Faultless. I haven't really needed to call on the...

Faultless. I haven't really needed to call on them for the years that they've provided my domain yet they excelled yesterday when I did. No "premium customers only", no "check the FAQs". Just wonderful, helpful assistance!

I also notice i'm on auto renewal which in the insurance industry may a...

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Used to be good. Been with them for maybe 10 years...

Used to be good. Been with them for maybe 10 years or more. It's pretty simple to be a good host. Provide good hosting solution AND provide good support when things go wrong.
the second bit - 'support' is where vidahost are abismal.
can no longer recommend them.

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I've been with Vidahost for about.....well, as lon...

I've been with Vidahost for about.....well, as long as I can remember. Feels like 8 years and I have never had an issue with them. In fact they have always delivered fantastic customer service. I tend to use the telephone helpline as a means to contact them. Always been able to deal with my problems...

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