I joined Vidahost in 2009 when they were a small c...

I joined Vidahost in 2009 when they were a small company. I used to receive support from Dom and Seb and they built a great company and recommended them time and time again. Over the years they have grown enormously and have lost that personal touch. I lost a valuable domain as there renewals system wasnt working at one point recently. They are still a good managed host but the problem is when any company gets big and has big volume to deal with the support cannot keep up. They still have a nice setup but prices are now on the high side and support is not as good as it used to be.