Bought Glock 17 gen 4 and the gun had issues with the hop up adjustments and I returned it and received another Glock 17 gen 4.
Now this second glock a feeding issue. After that I returned the gun for an refund at that point.
The Glock is very light and looks very sensitive and cheap made on the ou...
I bought a Hammerli 850 Air Magnum air rifle and for more money than I really wanted to spend because it was touted as high quality. It constantly jams, won't click in, or just doesn't reload without a lot of work/time. Once it was so bad I had to send it back to Umarex (with a lot of time and hassl...
By far the most disappointing service I have received from a company.
My steel force stopped working (trigger wouldn't engage)
I called Umarex because it was just under a month and it has a 90 day warranty.
Instead of them informing me they no longer made that gun or had parts to fix it, they swi...
1ST TIME HERE. I HAD A 10AM APPT TIME, THEY DIDNT CARE ABOUT THAT. THEY CAME OUT WITH ME TO TRUCK BROKE MY SEAL BACKED IN DOCK 10 AND ABOUT 3MONS THEY STARTED UNLOADING ME RIGHT AWAY. CLEAN & NEAT PLACE.. NO MORE THEN A 30MIN UNLOAD.ILL BE GOING BACK IF NEEDED.
i would give zero stars if i could. their service dept is worthless. they are courteous (probably because they would be fired if not) but they act like they cant wait to get off the phone and give zero help. i wouldn't buy one of their products if my life depended on it.
I ordered the Gauntlet .177 combo kit with Scope and hand pump. Could not pressurize the rifle with the supplied Umarex hand pump, shroud wobbly, bolt sticky, scope kept sliding off the rail even when tightened down completely, manual illustrations did not match the rifle, paint peeling off the hand...
One star because Umarexusa completely ignored my request for customer service, which is the opposite of what a company should do when they're selling a product. There's a difference between acknowledging a customer complaint and doing nothing about it, and not acknowledging a customer at all. Umarex...
I bought an air pistol for my son at Christmas. The CO2 Pistol grip cover has a couple of tabs that hold it on and one broke. I tried contacting them via email and never heard from them. A couple of months later I forwarded the same email and got a prompt response.
During the response, I learned ...
Elite Force Airsoft
This review is only for their outreach efforts to the community. Our Local EF rep came to a small field event here in Colorado and set up a great display for every 8 to 50 year old to paw at. He answered countless stupid questions all day for Newb and Pro with equal vigor ...
I have an Umarex G19 GBB. It has broken down on me and this company has NO parts to fix it, not even the technicians!
I created some of my own problems with the gun but at least the customer service could have been more understanding and empathetic.
Instead of feeling a little comforted by cal...