I bought an air pistol for my son at Christmas. Th...

I bought an air pistol for my son at Christmas. The CO2 Pistol grip cover has a couple of tabs that hold it on and one broke. I tried contacting them via email and never heard from them. A couple of months later I forwarded the same email and got a prompt response.

During the response, I learned Umarex is more worried about pistol sales than part sales. I have a useless air pistol unless i modify a CO2 cover myself. This part can't cost a buck to the company. It should be a stocked part just as the CO2 cartridge & magazines are.

In my opinion, this is how you lose business. You can't provide customers with simple parts and service. I wish this could be posted with no stars. Customer satisfaction is the upmost important goal you can provide and that can't be done because of one simple part. I was told this wasn't a stocking part. Then, how do you make your pistols? It's obvious you can get one. This has to be the worst run business out there. Judging by the stars and customer satisfaction, the future cant be bright.