4 years ago
One star because Umarexusa completely ignored my r...
One star because Umarexusa completely ignored my request for customer service, which is the opposite of what a company should do when they're selling a product. There's a difference between acknowledging a customer complaint and doing nothing about it, and not acknowledging a customer at all. Umarexusa does not acknowledge the customer at all.
I bought a rifle from Umarexusa approximately one month ago (5/31). I received a rifle that had a scope, and on the scope there are 2 places that loosen up to be attached to the gun. The particular scope I was unlucky enough to receive had a stuck screw. Every other screw on this rifle could be loosened easily except for this one particular screw. I spent well over an hour trying to gently loosen it as much as possible, using several different tools in the process, but in the end the screw ended up getting completely stripped, since apparently it was easier for the metal to bend and shred away than it was for the screw to come loose. I emphasize that I tried to be as gentle as possible, I tested other screws for the approximate strength I needed to use and absolutely nothing worked. I spent well over an hour trying to loosen this one screw and ended up with a completely destroyed screw. This means that the scope cannot be attached to my gun, and thus I am unable to use the product I bought. If I wanted a gun with no scope I would have bought a gun with no scope.
I attempted to contact customer service, got an automated email back saying they received my email and would contact me in a few business days. It is now June 25th, and I have not received a single word from Umarexusa. My customer complaint was completely ignored. Clearly Umarexusa does not care one bit about customer complaints, since I didn't even get an email from a real person acknowledging my problem. At this point I don't even care about getting a new working scope. I'm just very upset that my request for help, from the company I purchased from, was entirely ignored.
If you have problems, and you're like me and can't even take the item back to a store for a refund, you're better off just taking your loss and buying from a brand who might actually care about customer service.
I used a different email to request help than the email I am writing from. I don't expect a reply from Umarexusa because they blatantly ignored me before. Do not buy from Umarexusa if you can't fix gun problems on your own. I'm going to see what I can do about fixing this scope myself, but I will probably end up destroying the scope attempting to get the stripped screw out. I have the exact same sized screw in my own personal tool kit, all I need is something to clamp it to the gun. I absolutely will not be purchasing anything from Umarexusa ever again, since they have this little care for customer safety.