Sarah English Review of Umarex USA
By far the most disappointing service I have recei...
By far the most disappointing service I have received from a company.
My steel force stopped working (trigger wouldn't engage)
I called Umarex because it was just under a month and it has a 90 day warranty.
Instead of them informing me they no longer made that gun or had parts to fix it, they swiftly sent me a return form via email. I spent $14 in shipping only to have the same gun sent back to me saying there was no issue with it. Well I tested it with new CO2 and the same problem occured when I called them again they said send it back AGAIN (more shipping cost) and they would upgrade me to the steel strike which is actually a cheaper gun than what I purchased. Also told me they cannot repair mine due to not having parts or replace it because the gun is no longer made..so why did I send it back the first time?????
Basically they said my gun was fine because it can't be fixed. Highly disappointed in their customer service.
What's the point in a warranty????

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