TransferWise

Disgrace. They shut down my business account abruptly and with no explanation. After challenging it, still no explanation. Have been a very loyal customer for years. Hardly the challenger brand that they like to think of themselves.

Very nice office, with tons of food options around!

It's been 6 days the funds have not reached the recipient account. Spoke to many people and emailed them. One of the Call Agent called "Dushan" without even listening to me completely giving me an option to leave Transferwise if I'm not happy with the service instead of tracing where my funds are. Very unprofessional customer service. You don't deserve even a single star.

Haven t had any problems so far, customer service has been helpful

The account activity shows that the transactions has been completed but the beneficiary will not receive money. A week after I was told that we sent you an email documents varification which I never received.
Why does account shows a status of completion when you haven't sent money.

FOR above reason I am given 3 stars otherwise this company deserves 5 STARs

Edited this review from 1 star to 2 stars, after it transpired payee had received funds.

Keeping it at 2 stars because the support was still awful. They should have taken it up with the payee rather than using me the payer as a go between. At the end of the day I had transferred money to Transferwise, it was the second half of the process which was in question 'Transferwise - Payee'

The transfer was not sent but I was refunded after a month

Debit card is useless when abroad as it gets declined left right and centre, with no warning so you can t rely on it. Ended up having to take cash out, and incur hefty atm withdrawal fee all because the card wouldn t work at the till. TransferWise blamed the retailerer of course and refused to pick up the atm fees as a gesture. Such a cop out to blame the retailer. Transferwise declined the transaction, not the retailer. I wouldn t bother with the currency card. Complete waste of time.

This was one of the pioniers companies in terms of low cost international transfers, sadly they're now obsolete and in fact rather expensive. With the likes of N26, Revolut etc it's hard to find any competitive edge to Transferwise.

I have used this service 4 times and every single time there has been an issue. They hold onto your money for at least a week with no explanation as to why. When you try to contact them you get a new customer service person every time so they do not know anything about your case, 3 emails in 3 days have also been completely ignored.

Good rates but only use them if you're willing to wait at least 1-2 weeks to receive the money back from them.

A terrible experience. The management is out of UK and the customer service has not features for solving trouble.
Please be careful to use this payment provider. East mentality with European burocracy. The don't segregate your funds. Please check on Companies House who they CEO are at!

I set up 2 transfers 15 hours ago and the cash was received by transferwise. First it said paying out in 4 hours, then payout in 13 hours, now payout in 2 days! When I phoned to ask why - they didn't know. If they hang on to cash for 2 days, they are making a lot of interest with other peoples money! Now they are at risk of losing a weekly customer...

A COMPANY WITH STAFF THAT DOES NOT CARE IS A COMPANY THAT DOES NOT CARE

Absolutely dishonest. Lying to customers appears to be the company normal.

The call center staff are poorly trained and just don't care.

When they lose money it will be your problem. Even if you have to borrow money and make the transfer with a different company. When they screw up transition of your account. That will be your problem.

Opened a business account, first salary transaction - account deactivated. Appeal system gives a technical error and demands sending an email to appeal team, customer service is useless and can not connect with the appeal team, appeal team does not answer emails, my money are probably stolen. It had been more than a week and I did not have a single follow-up regarding the appeal. I can't pay salaries, nor can I take my money out of the account and close it.

Folks, I know that our options during the pandemic are limited, but do not use Transfervise. You will waste your time and probably money.

Best value, best system, we use it every month to transfer money abroad, we can not fault it at all, brilliant system.

Excellent... quick and cheapest I have found. I've been using CurrencyFair and been very happy with them, but TransferWise are even better! Very transparent pricing.

Use to be an honest company this month made me change my opinion

Money charge not by Revolut possible, trying for 3 weeks to get my money back. The purest fiasco.
# 88243875

The worst company ever you can not trust them because they gonna froze your money and keeping for 60 days or longer or forever

EDIT: Money has been refunded into account. I did initially panic but I didn't receive any obvious communication in terms of what happened to my money that had left my account, which Transferwise couldn't send to my intended recipient.

Tried to send money abroad, said that my bank did not authorise the transfer but money still left my account. Looking at the reviews, it looks like money is not given back. I've asked for my transfer fund back, still haven't received anything.

Disappointing experience. They closed my accountant's account in Transferwise without motivation. Just problem. Don't trust them.
Bye

Crooks! Take your money and make it very difficult and nearly impossible to access or use your own money

App is down, personal account. Yesterday, I had problems with my business account. My latest transfer is shown as pending and I cannot send any money from the standard screen - app just keeps spinning the wheel for Send Money

Abosulutely terrible. I made a transfer to Germany from UK and was told the money should arrive to the recipient within 5 hours at the time the transaction made. Money was taken out of my GBP account as soon as the transaction is made, but 24 hours later, money still hasn't arrived to the other end. 48 hours later, still nothing. Then they said it take 1-2 working days for the CONVERSION to be done, NOT the TRANSACTION. And then I was told it should arrive within the day ( Friday) but if not, I have to wait until next week. I asked if the recipient doesn't receive it today, can I cancel it. The answer is NO. And if I want to cancel it, it will take 3-5 working days for the money to be back to my account. By then, my money will have been held for 10 days. Very very bad service.

Terrible customer service. Account deactivated in the middle of transaction without any communication or explanation. No reason for deactivation given. Lost money due to the exchange rates changes changes. Complete waste of time and money. Will never use them again.

This is an excellent service that I use for all of my international business and personal transfers. No idea why so many bad reviews or tales of money lost, you actually get an animated graphic showing the transfer in progress. On several occasions I've sent money to Europe in 6 seconds! I've sent large sums of money to China that have arrived in a couple of days.
You can log in to your account to check the progress of any transfers made, I haven't had a problem to date but can only imagine they would notify you if there was a problem.
They also indicate exactly how much you're saving compared to the high street banks.
I use a large accountancy firm who tell me a lot of their clients use Transferwise so I have no concerns regarding security.

Dreadful,slow, understaffed and customer care dont care. Have not had a refund in 2 months and refused me access to my account saying they will advise me on. Unacceptable experience. Fca should takeoff their license.

Rates are good, but terrible customer service. Got no response to 2 emails that I had sent. Long wait on telephone. Asia offices have closed down. So, if like me you need to talk to someone while you are in Asia you have to wait for the N American or European offices to open up.

I am a new user and my friend referred me for the first time. I have not made the payment but i am not able to do the free transfer.i want to transfer 3000gbp but it doesnt allow me to do so. Why cant i make free transfer for first transfer

I cancel 4 transfers because I didn t need them anymore on the end of May and beginning of June and till now they haven t refund my money saying they going to have a look at it . Im making a complain

I opened an account for myself then after a month I tried to open another one for my wife (she need an account in her name), using my email address. Transferwise, blocked both accounts without noticing me (I was in a trip when I tried to use it. Just that time I figured out it had been deactivated)
They have block all money I had in my account without answering my appeal as well.

It's great working here! Nice office! Lot of freedom and flexibility to propose/take decisions in your daily job!

Totally useless!!! Stay away!!

They deduct money from my card, cancelled the transaction without any clarification and now i am waiting for my money to be refunded that i can send using some other service provider

Totally useless, not recommended

After being a very happy customer for a few years (business and personal) I was kicked off without warning. This was due to our business being deemed too high risk. This is a uk business set-up in 1985, trading only in the UK. Shocking service to follow this up. Avoid at all costs, they were great initially, but seem to have got too big for their boots.

Funny experience! 1st: they activated personal account; 2nd after 4 weeks they open my business account; 3rd they closed my accounts without notice and money in!
My customers rejected to pay me due they get a Belgian iban.

Totally rubbish, they will deduct money from your card, online status of transaction will say money will be in receivers account in hours. Last min they deactivated my account, cancelled the transaction without any clarification and now i am waiting for my money to be refunded that i can send using some other service provider

Totally useless, not recommended

Very bad Company! Don't trust them. Please contact Fca if they hold your money. They did not segregate the funds. They will have soon a control from FCA

At one time I would have given them a five star rating but not anymore. I don t know if they got a new and substandard management team, hired New and incompetent staff, failed to update antiquated equipment, hired loser techs or a combination thereof but this I know with absolute certainty, for over a year I had no problems with money transfers with TransferWise and now I have nothing but problems of to many types to list. I can t get a response from their customer service in a timely manner anymore and often not at all. The CEO of this company had better dig deep in to what has now become a serious systemic problem before this entire company goes belly up. In fact it may already be to late to fix it. I m already looking elsewhere. I have grown tired a weary of TransferWise. I have had enough of them. It only ets two Stars from a past year of good service but today it gets only one Star for only bad service.

Wonderful relaxed office and working environment, a fun place with a "we get it done" attitude.

This company actually has great customer service the phone dissent ring for long and the guys answering our helpful. However the tactics they pull just to keep hold of your money for longer is ridiculous they claim not to be touching this money as it s held in a client account but let s see what the FCA has to say, whatever happens your money will be held for longer than you expected and longer than they say. The app is great it tells you when sending and receiving money and then the exact minister it s due to arrive a new message comes saying arriving later then they will email asking for more questions. I have made a domestic payment to my own personal account I.e not international with a verified account from transferwise and yet they are holding the money with no reason, the business team are only there Monday to Friday DO NOT OPEN AN ACCOUNT WITH THIS COMPANY I think a lot of the reviews of upset people where probably trying to abuse this company after all lots of AML but if your UK based a UK citizen trying to pay into a UK account which is all above board and explained in full on opening an account then explained again on receiving money the. You ve guessed it try and pay money out you ll have to explain it again and what really infuriated me is they wait until the money says it s clearing then change their mind

I have screenshots of my experience and I believe what they are doing is misleading customers no 2 ways about it.

Held off writing this but this company is a joke and needs to be closed down WORSE THAN PAY PAL

i use this app regularly and i strongly recommend . it is fast. bank to bank.it is cheep. so for me is a good by to traditional high street banks post office etc.

Fantastic company with a great mission. I use my personal cross-currency account and debit card when I travel around the Europe - never had any issues. I pay my mum the money for the insurance in Poland (I earn in GBP) on the monthly basis and the app remembers this transfer details taking less than 10 seconds to send it. I've also got a business account that I've used to pay freelancers, and Chinese manufacturers - the rate is fantastic and I've saved so much money by using them for the international payments rather than my high street bank. Thank you Transferwise!

Omg! I am literally astonished of how amazing they are! Done it for a first time. Got amazing help from their call support! And money was transferred in literally seconds! I just literally cannot believe how amazing you are guys! Brilliant service ! Trustworthy and I cannot fault you in any way!

They block my account without notice and motivation and don't reply to my e-mail. I have tried to contact their compliant team without reply. Be aware

Customer service is terrible what a joke of a companie and a joke of a service u provide hope u go bust bunch of con artists

I was thinking to use their app but after when I read this review I am going to delete the app. Thank you very much to people who shared their experiences. It is VERY helpful!!!

So rude Just spoke to an agent, and she was asking for the name on the account and i gave the business name because it was a business account. She still said she wanted name of account and not business and I said I cant fine that on the account anywhere so I gave her the business name again. Instead using another method to verify, she hung up the phone on me. I even gave her the membership number.

Worst Payment Provider staff poorly trained
Try to raise complaints agents on chat ignore and close as resolved when unresolved . Breach their own complaints procedure every time I try to speak to them. Before open and after 10 minutes close the account. FCA reported!, Peter

Never ever send money to pakistan or India by these scammers
You won t get ur money

I've been using transferwise for years to shuffle money regularly between NZ and UK as I have moved between the two. I have never had any issues, the transfers seem to get quicker every time I use them and their fees are super low. Highly recommend, had nothing but good experiences.

Great place to work and on a great mission to make international transfers fast and eventually free!

I am using Transferwise since many years and never had trouble with them.

Especially for traveling this app with the debith mastercard is great. The variety of the currencies is huge.

It is the cheapest way to convert between different currencies and to pay with the mastercard is also cheap (no additional fee like wither other creditcards).
The customer services answers very quick.
Just can recommend it.

They froze our biz account 2x w/o warning. Now we cant release salaries &payments. Inbound payments to us were in limbo for weeks. Can't get any explanation from cust svc, no timelines to resolution, no response from CEO/VPs. Cant trust our money & biz w/them!

Amazing company to work for, love the product and the mission. And as a customer I am more than happy with TransferWise.

ZERO STARS. STAY AWAY
They froze my account for no reasons and they are not replying to my email and calls, this is scam guys.
I am reporting now to the FCA, and I suggest to all to report ASAP to FCA.
They are ripping off people, beware!!!

I have used this service only once but it was extremely easy and quick to use.
Well done Transferwise!
I saved about 17 EUR thanks to your service.
Most banks are milking our resources, so we need companies like Transferwise.
Thank You!

Horrendous & draconian company. Despite using them for several years, and having my two accounts specifically approved by them, Transferwise deactivated my account for no reason, without any intimation or notice. No emails. No calls. No SMS. NOTHING! Just pfffft - "account closed".

Arrogant support staff only respond with pre-formatted copy-paste emails, that explained the reason for deactivation as "Please note based on our Terms of Use Agreement agreement TransferWise has reserved the right to refuse or to accept any new user or any transaction at its own discretion.".

In my 15 years of doing business, thats the lamest excuse of a response I have ever heard. "We are shutting you down because you agreed to let us shut you down!". hahaha.

Pathethic joke of a company. They even removed my post on their facebook wall, when I posted about my experience.

Zero transparency, and draconian attitude from a company that claims to be transparent.

They are worse than banks. No bank will ever shut down your account after years of usage, without giving you a valid reason for doing so.

Dont ever work with them, unless you are ready to be shut down abruptly, for no reason, and no explanation. I do not even have access to my transaction history for tax purposes, because of these unprofessional incompetent jokers.

It is such a great app!! Can t praise it enough. Everything happens so quickly. Love this whole idea!

Worst customer service I ve experienced.

Never had an issue with TransferWise, until I had.

On the 8th of June tried to make a transfer from HKD to USD a reasonably large amount (#146211634). Using the iOS app I was asked for SWIFT and Account number. The transaction has been marked by TW as complete but eventually didn t go through as the recipient bank (Citi) required IBAN not just account number. When looking into it I also found out that on Transferwise web-site they indeed ask for IBAN not just account number. Once I ve filed a complaint about this discrepancy TW customer support tried to downplay it to a simple web-site/ iOS app discrepancy and eventually blamed me for the transaction not going through. As the result the money sent on the 8th still in transit even on the 26th of June.

Some of the extracts from the conversations with TW customer support:

we are not able to check recipient information/format regarding all the banks in the world and the details that they need for a successful transfer.

This is not a mistake or fault of the product since banks in the UK should be able to accept USD transfers using both ways.

In this case, if there was any doubt from your side, which details you should use for the recipient, you should have made sure to check this with the recipient, and in case of any further doubt, you could have gotten in touch with our support team to help you with setting up the transfer.
As this was not done from your side, we can not be responsible for the transfer not reaching the recipient.

There was never a doubt on my side. I had no idea about the particularities of the Citi bank operations and provided to Transwerwise the account number exactly as it was requested by Transferwise and as I checked with the recipient.

Please note that account number and IBAN are exactly the same thing.
IBAN - International Bank Account Number. Each bank account in the world that has an IBAN also has a Swift code. Any payment system shouldn't really accept a different format of account number when there's a Swift code requirement.

Account was suspended for no reason. Please be aware to never use them as a saving account. They don't answer any email to release the fund. Obviously very shady structure. If they were a bank in the UK, they could have been in real trouble. But they can just get thousands of pounds of your money without being unaccountable to anyone. Your money is not safe with them.

We started using Transferwise to reduce our money transfer related costs. and have been using it for more than 2 years. Recently they refused to continue transferring money to us, with the explanation that they even cannot tell us why because of some regulation. Honestly the last bank communicates better.

AVOID AVOID AVOID

I have been using Transferwise for two years, the customer service has gone down hill, its a joke.

they have on hold over $45,000 worth of payments, every time I phone they try to fob me off with 'checks' blah blah. Nearly a week later I can't run my business because of transfer wise

Great service. Used it a few times now and exchanging money only takes a few seconds. Very good customer service and rates. Best currency exchange experience in the UK.

I want to know if this is a fraudulent company, a crime with customers and full of fraud and fraud on the money of all people, why deceive us with false words, I paid all my money I have no money left, and in the end I did not get any message and did not come any money, my friend sent money to me From Argentina to Brazil in order to reach him, but in the end, no money came but lies and stupidity from this false company, which claims to be the company that sends money across the world. Damn you all, Jews Zionists and unbelievers.

FCA notice
hello. This payment provider started good, but now they have unacceptable behaviour. They block the accounts without motivation. my lawyer (as per Ipagoo and e-Payment frozen my FCA) is writing to FCA.

Please be careful to Transferwise.They could receive a check by FCA shortly.

Stopped my account without notice.Bad assistance. Fortunately no money in the accounts. Don't trust them. Con men!

My Partner just had 3 transactions from nowhere. One of them gone through and 2 others are frozen.

We called the banks to know what's happening as they have authority over transferwise. They in fact told us that transferwise does keep your money frozen to earn interest over it!

Thing is: SHE DIDN'T USE TRANSFERWISE SO HOW CAN SHE EVEN HAVE MONEY BEING TRANSFERED???????!!!!!!!!!!!!

STOP USING THESE SERVICES! IT'S THEFT dodgy type of businesses.

Sorry to say this but so many people uses transferwise services for fraud activity over which transferwise has no control at all. Also they don't help you out with this kind of activity to get your money back. They just say its not in their hand. Ridiculous.

A whole day has gone without response from support. Great service, but customer service is super important given the financial nature of the product.

TransferWise LTD is the best Financial Institution from UK,this company every time help me so much,the people's that leaves a negative feedback they don't now nothing ,this company is 100% more better like any bank from uk, I have account with Barclays and they charge me very high fees for transfer abroad,I will recommended this company to all my family members ,to all my friends and colleagues,I love this company they never lett me down,all transfer is very fast and aswell the costumer support is very helpfuly.
Thanks for evrething TransferWise.
Best Regards:Cristian Buzan London. (Client)

Very rubbish With out permission they will taken in my account it's theif.

WORST money transfer company , DO NOT deal with them, Reka who's a receptionist ,she's RUDE and EXTREMELY UNHELPFUL, this company blocks your money for weeks for the reason of VERIFICATION PENDING !!!! They should verify people's documents BEFORE blocking their money !! STAY AWAY FROM THEM !!!!!!! THEY'RE SCAMMERS and use people's money for their own investment

Horrible customer service!!!!
I have transferred the money last week, no sign of money yet in the other side. Nobody is answering me properly. Customer service is not helping at all. All they say is to WAIT. I requested to investigate last Friday but they did nothing until Tuesday after. Still no news on the money.
I have requested a refund on my money but they say I have to wait.
Not recommending this company at all!!!!

Please avoid this company, I have had several UK-EU transactions cancelled many days after apparently transferring the money as TransferWise are selective as to which recipients meet their strict criteria. I.e. they refuse to transfer money to hunting/sporting/militaria shops in the EU, none of this is mentioned in their T&C's. Ridiculous.

Very bad and unprofessional service. I transferred money from my euro account to my UK account. TransferWise actions the transfer twice although I had only authorized it once. They immediately transferred the second amount back and customer support said they had a technical problem which occurred. This was already quite unprofessional. Now they keep sending me emails that I have to immediatisiere action the second transfer again (?) otherwise I won t be able to make any further payments. Now I have to email them AGAIN. Great waste of your time unfortunately.

Amazing company, For long time I was looking something like TransferWise, its quick, simple and gives good rates in other currencies. I am very happy and highly recommended this company to any one who is looking for money transfer.

Once this ordeal of doing a transfer via this company is over, I will NEVER be using this company ever again. They use all the delay tactics that ever existed to hold onto your money. If you need to send money urgently, avoid them like a plague, and is there is a - star, I should be given that.

If you want to take a chance and loose your money! You are in the right place! Their transfers are gamble where you never know if your money will be transferred or lost in nowhere!

I do not advise! Scammers! They can block your funds for no reason under any pretext. I do not recommend transferring more than 500 euros. Accounts that work for 2-3 years are closed. I do not advise!!!!!!!!!!!

Cant fault this app. Used it when I was in Aus to transfer money back into my UK account. Good exchange rate, quick processing time and low fees!

Using TransferWise to send money from UK to India since 3 years, very good exchange rate n money arrives in minutes.

Little more than a large scale money laundering outfit for scammers.