Thorneycroft Solicitors

Sarah Hancock dealt with my case. Very happy with ...

Sarah Hancock dealt with my case. Very happy with this and would recommend. Thanks!

Read full review

SRA needs to shut these lot down asap before more ...

SRA needs to shut these lot down asap before more lives are ruined....

I reckon there are more unfortunate people out there stuck with these lot but afraid to come forward due to thorneycrofts bullying behavior and blackmail of holding onto cases and deliberately delaying them. Then dropping them...

Read full review

Naqibul Islam is one of only two solicitors that I...

Naqibul Islam is one of only two solicitors that I'm prepared to stick my name to. His work ethic is second-to-none, he is knowledgeable, approachable and actually cares about doing a good job for clients. Unlike other solicitors, he provides his direct dial and won't shy away from regular updates. ...

Read full review

Wow. Awful awful awful.

Wow. Awful awful awful.

1. Where is the communication?
2. Where is the customer service?
3. Where is the professionalisms?

I have an on going claim with these myself and they are just awful. Been waiting months! Almost a year now to revive any sort of information back on a claim of mine.

...

Read full review

Despite initial difficulties where I wasn't receiv...

Despite initial difficulties where I wasn't receiving any replies to my correspondence from the first solicitor assigned to my case, the Compliance team were extremely helpful and helped to ensure my case was resolved.

Many thanks to the helpful ladies in the Compliance team and the second solici...

Read full review

Absolutely horrific solicitors (Whaley Bridge Bran...

Absolutely horrific solicitors (Whaley Bridge Branch) how they are still trading is beyond belief! I would never ever purchase a property where our sellers are using Thorneycroft ever AGAIN! 7 months down the line and we are still NOT in our house because they are incompetent in responding to emails...

Read full review

I've used Thorneycroft Solicitors for many years n...

I've used Thorneycroft Solicitors for many years now for various family matters and most recently with the sale of our current house Tina and her team have been excellent. At a time regraded as one of the most stressful points in our lives they have made the process as seamless as possible with reg...

Read full review

Excellent service, quick payout. Delivered as prom...

Excellent service, quick payout. Delivered as promised.

Read full review

Amazing caring solictors, I would have no hesitati...

Amazing caring solictors, I would have no hesitation in highly recommending them. Thorneycroft brought to a successful conclusion a long running clinical negligence claim complicated by the actions of the defendants. The patience, empathy and professionalism they showed was beyond anything we woul...

Read full review

DISGUSTING, DISGRACEFUL, DISREGARD, DELAYED, DELIB...

DISGUSTING, DISGRACEFUL, DISREGARD, DELAYED, DELIBERATE, DECEITFUL, HINDERING, HARMFUL, SMUG, UNASHAMED AND INEXCUSABLE.

THESE ARE JUST SOME WORDS WHICH DESCRIBE THORNEYCROFT SOLICITORS AND THEIR PROLONGED NEGATIVE SERVICE I HAVE PERSONALLY EXPERIENCED FROM THEM.

IF THERE IS ONE PIECE OF ADVIC...

Read full review

Piss poor service

Read full review

Very poor customer service would not recommend th...

Very poor customer service would not recommend these to any one very bad no ratings

Read full review

Unfortunately, these bad reviews are absolutely tr...

Unfortunately, these bad reviews are absolutely true. I began my case with them and the whole process felt unprofessional and almost like the company were trying to catch me out with Terms and Conditions. I questioned their 25% success fee being too high for my case, asked to speak to someone more s...

Read full review

I had a non fault accident and the companies insur...

I had a non fault accident and the companies insurance put me though to Thorney croft..
I can say I would never use this company again.
They took forever to sort claim out with other parties insurance company.
Also my side was non fault and the other person had claimed responsibility.
I really h...

Read full review

I recently used Thorneycroft for the purchase of m...

I recently used Thorneycroft for the purchase of my new property after seeing how well they dealt with helping my parents when they were selling their house a couple of years ago.
Solicitor Neil Wilson and his team were very helpful in explaining the process of the purchase and all the sometimes st...

Read full review

really bad service, hard to contact, don't tell yo...

really bad service, hard to contact, don't tell you anything about anything happening, changed my rep 5 times now and each time have to sign and send more, they sent people to my house for a statement even tho we said we will not be in then sent us a doc saying they tried us.

This is the first ti...

Read full review

An accident management passed our case onto thorne...

An accident management passed our case onto thorneycrofts in the hope to take the third party to court - our case was an accident not at fault as the driver behind hit our car at the rear causing moderate/ heavy damage.

Unfortunately we were assigned James as our case handler, i've honestly lost...

Read full review

Long case, some support from them.

Long case, some support from them.
Promised call back that didn't happen,
Asked for fast clearance of final payment-didn't happen.
Felt that have to chase them to gain progress and get anything done.
Wouldn't recommend myself.
Perhaps spread to thin with lots of clients so you feel forgotten un...

Read full review

We used Thorneycrofts for a house purchase . Our c...

We used Thorneycrofts for a house purchase . Our conveyancer was Joe Daniels and he is a professional ,courteous, young man , who made the whole process , as much as house buying can be , a pleasant and straightforward process . I can not rate him highly enough . Thank you Joe

Read full review

Despite sending in 2 emails ( automated response s...

Despite sending in 2 emails ( automated response saying email will be looked at ) and then 2 follow on phone calls leaving message both with reception and on individuals voicemail I have had absolutely no response at all so will look to take my business elsewhere. Thorneycroft were recommended to...

Read full review

Con artists haven't a clue what their doing

Con artists haven't a clue what their doing
And try and bill you for work they haven't done

Read full review

Absolutely one of the best in the market. They han...

Absolutely one of the best in the market. They handled my case and won even more than they advised prior to the start of the case. They kept to their agreed initial percentage/ fee even though I got more than they estimated at the start. Brilliant team. Always kept me in the know and very prompt in ...

Read full review

They are wonderful. Always helpful, very patient, ...

They are wonderful. Always helpful, very patient, doing there's job professionally. I highly recommend them. And thank you for your job

Read full review

I used Thorneycroft to purchase my first property ...

I used Thorneycroft to purchase my first property and had no idea of the processes included in doing so. Solicitor Naqibul Islam and his team were very helpful from the start explaining/guiding me through the process of purchasing. The professionalism and friendly manner from Naqibul who promptly co...

Read full review

I have just had an excellent experience using the ...

I have just had an excellent experience using the team following a road accident. They put me at ease and helped me through every step of the process. I am delighted with both the service and settlement I received and I can't recommend them highly enough.

Read full review

Christmas Eve and I feel totally let down tonight ...

Christmas Eve and I feel totally let down tonight thanks to their horrible attitude and unsympathetic treatment. They've ignored my communications, concerns/complaints for months, lied to me and then today on Christmas Eve morning, they email me a bill that is the most ridiculous fabrication I've ev...

Read full review

Very disappointed. Do not deserve even one star. A...

Very disappointed. Do not deserve even one star. Avoid this firm, particularly Macclesfield office. Hard to contact by phone or email, never return calls back email replies take ages. If there is a time limit to submit a claim the firm deliberately delay any action to reach the time limit.

Ineffi...

Read full review

We moved from Stockport to Derbyshire and needed t...

We moved from Stockport to Derbyshire and needed to remortgage a property and raise a new mortgage. We used Victoria at Thorneycroft Solicitors for our conveyancing and can't praise her and the company enough. Miss Ellis was the absolute star of all the so called professionals we used. We couldn't h...

Read full review

Dont waste your time . Take weeks to reply . No wi...

Dont waste your time . Take weeks to reply . No win no fee dont reply for weeks or months then when tell them you no longer wish to proceed with claim they issue a cancellation charge ... NO WIN NO FEE

Read full review

Tried to use this company for my divorce but found...

Tried to use this company for my divorce but found a lack of interest in my case.I found very little in the way of advice or direction and so had to leave for another solicitor costing me a lot of money. Not the best when I was at a hard and vulnerable stage in my life

Read full review

Neil Wilson handled two property sales for us, one...

Neil Wilson handled two property sales for us, one was extremely complicated owing to two separate titles. The sale of only part of one with the added issue of one being freehold and the other being leasehold. Neil and his team handled all aspects professionally keeping us posted through out the pro...

Read full review

This company is absolutely useless ..after 2 years...

This company is absolutely useless ..after 2 years and negligent advice my son lost his case against a negligent driver who knocked him off his motorbikes...Thorneycroft gave wrong advice about witness statements and did not support him at all ...do not use this company there are much better solicit...

Read full review

Amazing service from Thorneycroft Solicitors. I wa...

Amazing service from Thorneycroft Solicitors. I was a first time buyer so wasn't too sure on the whole process, but Hannah and Christine were very knowledgeable and friendly and didn't mind my weekly chasers to see what what happening. They were quick to respond and everything went as smoothly as I ...

Read full review

I had a very bad experience with them. We agreed o...

I had a very bad experience with them. We agreed on 25% when I gave my claim to them. Once the claim got settled and I received offer. They have charged me 40% by adding too many extra charges I wasn t aware of it. So make sure you read their agreement before proceed. THORNEYCROFT ARE THIEVES.
I ha...

Read full review

Pretty diabolical solicitors. They didn't seem to ...

Pretty diabolical solicitors. They didn't seem to know what was going on or care. Complained twice, nothing changed. Didn't even acknowledge receipt of funds. Really - go somewhere else :-(

Read full review

Absolutely dire. Used for purchase of house, never...

Absolutely dire. Used for purchase of house, never once returned phone calls and had to chase things up ourselves as they are useless. What are we paying them for?

Read full review

Ongoing claim for a year you never get to speak to...

Ongoing claim for a year you never get to speak to the right person no chance now I don't understand why they still operating shut them down ffs

Read full review

Very good service and I'm always kept up to date w...

Very good service and I'm always kept up to date with my case

Read full review

Friendly and knowledgeable.

Read full review

This solicitors have been dealing with a personal ...

This solicitors have been dealing with a personal injury claim, they have done nothing but delay the process, and have refused to accept my details regarding financial loss.

I would NOT recommend that you use them.

Read full review

My case recently came to a satisfactory close.

My case recently came to a satisfactory close.
My case was was complicated and difficult at times but from the beginning thorneycroft made the journey easy and kept me constantly informed of the situation either by email or phone or both. Excellent service throughout and went to great lengths to ge...

Read full review

Very slow service. Had my accident in March other ...

Very slow service. Had my accident in March other driver admitted liability straight away but took thornycroft to almost complete it now in September. They don't reply to emails unless you chase them with a few more emails. In my history of accidents and having different solicitors involved this one...

Read full review

The most worst solicitor company, avoid this amate...

The most worst solicitor company, avoid this amateur company like the plague. Especially if the people involved are Lily and Craig both are very unprofessional.-1 service

Read full review

Never ever use if you do check everything they had...

Never ever use if you do check everything they had my case over five years done what I think was absolutely nothing as judge said they had over five years to prepare this case but done very very little if anything sent a local solicitor not the one who was dealing with case they are totally neglige...

Read full review

More

Read full review

The absolute worst solicitors to exist, they re ab...

The absolute worst solicitors to exist, they re absolutely useless. They don t leave notes on accounts, which I m sure in line with GDPR is a must, I work as a customer services team leader and honestly don t understand how this place is still operating, you d expect them to stay in line with these ...

Read full review

Just completed my 4th property using Naqibul Islam...

Just completed my 4th property using Naqibul Islam of Thorney croft, followed him from his previous company and would follow him to his next, he is efficient, doesn't need chasing and always made it easy for me. (also doesn't give me grief for being a saints fan!)

Read full review

Friendly, professional and caring staff - would go...

Friendly, professional and caring staff - would go back and would recommend .

Read full review

THEY ARE GANGS BULLYING ME WITH BAILIFF FOR NO WI...

THEY ARE GANGS BULLYING ME WITH BAILIFF FOR NO WIN NO FEES CASE:

4: HELP ME GET THIS SHARKS OFF MY BACK,HOMES AND FAMILIES
5: I STRONGLY ADVISE NO BODY TO USE THEM

Read full review

Put my name as ANON as I still have an on going cl...

Put my name as ANON as I still have an on going claim and wouldn t want this hindering that.

I got dragged into all this, didn t realise what I was getting myself into. I thought it was going to be a straight forward claim for my injuries and loss of money due to time off work.

Little did I kn...

Read full review

Highly professional and thorough. Worked hard for ...

Highly professional and thorough. Worked hard for nearly four years and achieved a satisfactory outcome.

Read full review

I would like to thank Sarah Coxon to complete my c...

I would like to thank Sarah Coxon to complete my case. Sarah was very friendly, really helpful and I received great support, useful information, good service and I would recommended to anyone in the future. Good work! Thank you again Sarah for your hard work. Serhiy

Read full review

I must say that they dealt with our claim pretty q...

I must say that they dealt with our claim pretty quickly, the case worker was Kamilla, she was fabulous, the downside is that things should have been explained better, like the offer we received was global and eventually they deducted the treatment we received and we received less compensation, an...

Read full review

This company made buying our first house an extrem...

This company made buying our first house an extremely stressful and anxious period. We had over a month of no progress, with no communication whatsoever. We were first time buyers and left in the dark, with no clue what to do, or what was going on. It got to the point where i was ringing several tim...

Read full review

Friendly staff

Read full review

Unprofessional

Read full review

My experience with Thorneycroft Solicitors was a n...

My experience with Thorneycroft Solicitors was a nightmare, I would not recommend Thorneycroft Solicitors to anyone.

Read full review

My case is still on going but towards the end. Tho...

My case is still on going but towards the end. Thorneycroft took my case on after my old solicitors went bust i have had nothing but positive words for them so far. Weve worked as a team with my case and they have backed me with every decision i make. Jenna owen is currently dealing with my case and...

Read full review

Contrary to some other reviews here, I've had a fi...

Contrary to some other reviews here, I've had a file with Thorneycroft for the past 7 months or so - I haven't heard from my file handler in the past 2 months, despite repeated attempts to contact them. I'd avoid them at all costs if possible.

in response to your reply - I was not contacted by my...

Read full review

I've read all the reviews. This prompted me to lea...

I've read all the reviews. This prompted me to leave my own, in the interests of a fair picture.

We have just sold our home using Thorneycroft, specifically Joe Daniels, Samantha and Christine. They were all astonishingly wonderful. Our buyers were a little slow in responding and kept springing a...

Read full review

Fantastic Service

Fantastic Service
I sold a business with complicated deeds, Robert Thorneycroft and Neil Wilson handled the details brilliantly and then went on to complete my on going purchase in record time as I had a short deadline for completion. I found Thorneycrofts to be professional and they pointed out a ...

Read full review

My wife and I were involved in a car accident wher...

My wife and I were involved in a car accident where a car run into the rear of us and pushed us into a car in front.It should of been a simple case but the driver of the car that hit us did not contact his insurance company and would not admit liability.We contacted Thorneycrofts to see if they coul...

Read full review

Me & my partner used Naqibul for our recent flat p...

Me & my partner used Naqibul for our recent flat purchase, I must say he was extremely thorough and made everything very easy to understand in such a complex process. Would highly recommend!

Read full review

They've been dragging out my claim from June 2018 ...

They've been dragging out my claim from June 2018 till 2020. They lie about keeping in contact and other things to keep my claim open, they are very exasperating to deal with passing you through different case handlers and at this point they seem very fraudulent trying to exhaust every penny they ca...

Read full review

I initially used Thorneycrofts to sell my home and...

I initially used Thorneycrofts to sell my home and was fortunate enough to have Naqibul handling my sale. I cannot recommend Naqibul enough, he is extremely professional and efficent. The entire process was handled so well that I returned to Thorneycrofts when purchasing my new home. Yet again the e...

Read full review

Naqibul was extremely professional, fast at respon...

Naqibul was extremely professional, fast at responding, clear and reliable. I am very grateful for all his efforts and honesty. I would highly recommend his services.

Read full review

Had a major rta which took 8 years to settle thir...

Had a major rta which took 8 years to settle third party accepted liability then given false indication of value of claim after asking for 7 years then we were given the third party schedule 7pm the previous day to the Jsm meeting very poor service and lack of information

Read full review

I left my review 3 months ago. And they still have...

I left my review 3 months ago. And they still have not finished my job. I am supposed to be dealing with the boss now. Ha Ha

Read full review

My mum and i used Thorneycroft recently and i can ...

My mum and i used Thorneycroft recently and i can only say how helpful, supportive and professional they were.
They kept us informed throughout the process and were always quick to respond to any quesries.
I would have no hesitation in recomending them to other people.
Thankyou

Read full review

Good. Very slow at communication though

Read full review

I had such an excellent professional service. They...

I had such an excellent professional service. They actually cared about my case. Thank you so much :) would highly recommend.

Read full review

Absolutely incompetent, waited 3 years trying to p...

Absolutely incompetent, waited 3 years trying to pursue a non fault car accident injury claim, told that they are dropping the case with less than a month left before time limit was up, have waited months and months for updates, had to chase them up for the case to progress, in short utterly useless...

Read full review

Long case (2yrs for an accident claim). Totally un...

Long case (2yrs for an accident claim). Totally unresponsive to email.

Read full review

Unfortunately didn't deal with the legal side of h...

Unfortunately didn't deal with the legal side of help I needed. However very professional and courteous. No pretention here

Read full review

Avoid these solicitors, they mislead customers wit...

Avoid these solicitors, they mislead customers with incorrect figures, communication is poor, please read the reviews before using them as I am certainly not the only person who has been very dissatisfied with the service. I did get my compensation eventually after nearly 4 years and lots of chasing...

Read full review

Incompetent when dealing with my partners divorce....

Incompetent when dealing with my partners divorce. They sent papers to Liverpool Court and had 3 errors on documents resulting in them being returned. We only found out this information from ringing the courts ourselves, they said they were highly surprised at the errors suggesting incompetency on o...

Read full review

Worst place

Read full review

Brilliant service. Always contactable and met any ...

Brilliant service. Always contactable and met any requests i put forward. Even during COVID epidemic. Thanks

Read full review

Avoid, avoid, avoid. Mislead customers on the fina...

Avoid, avoid, avoid. Mislead customers on the final valuation fee. What they say you'll get, trust me u dont, read the very small print. Customer service is shocking. Soon as u sign the forms. All they want is case closed asap. Clients interest are firmly at the back of there minds.

Read full review

Everytime I call I get promised a callback.. never...

Everytime I call I get promised a callback.. never happens! One star is to high..

Read full review

Excellent service

Read full review

Used Thorneycrofts for sale of my father's house. ...

Used Thorneycrofts for sale of my father's house. In general they were good and helpful. Not always able to contact by phone, and I was assigned two people, neither of who were the actual solicitor! I guess that is the modern thing with a lot of solicitors. However, they were always polite and helpf...

Read full review

DO NOT USE! My insurance company assigned thornycr...

DO NOT USE! My insurance company assigned thornycroft as my solicitor after a motorbike accident, which resulted in whiplash, nearly 3 years on and the claim is not settled due to my claim handlers incompetence. The medical evidence had been clear in June of my prognosis and I'm still waiting

Re...

Read full review

I had a bike accident in october 2018, which was a...

I had a bike accident in october 2018, which was a non fault accident. Andrew dowd was on my case and was brilliant through out my case, great communication answered all my calls and emails. And dealt with my case in fast time. I would strongly recommend him and thorneycroft.

Read full review