This company has essentially screwed its customers who purchased windows from them prior to 2015. I ve experienced four IG gas leaks in the 26 windows I had installed in 2008 that were manufactured by Thermal Windows and Doors. The last two windows that I received look nothing like my original windo...
Great products. Great Support. Great people to deal with. I have been thrilled with our experience.
I was having a previous issue with customer service. Within 20 minutes of my previous post my issues were resolved. Thank you to Johnny and Christi for your prompt attention.
I am a contractor in Ohio. We have been using the Thermal Window product since 1988. The product has always been a high-quality product with great customer service. We still use this product today for our customers
If I could give less than 1 star I would. This company has been the worst in the over 20 yrs of business I have dealt with. Even the people that work there will tell you managers are HORRIBLE. They mess up orders and then wont take responsibility of them , they wont back their product and there s...
I'm very satisfied with my Thermal windows. I was looking for the best quality and my contractor recommended Thermal. He said he he has used the product for years and its the only window he'll sell.. I trusted him and they are terrific. It's 17 degrees out and snowing with no condensation. Major...
Great place to get your windows
Great quality and price
Well done@
I have (20) of their windows in my home and I love them. My home stays warm in the winter (even in Chicago) and cool in the summer. We have had the windows since 1993 and have not had to do anything other than clean them.
Highly quality maintenance free windows with excellent performance!
I second Gary's review below me. It is next to impossible to get someone on the phone to help you. Dial their number and the extension for customer service brings you to an automated message telling you to leave your information. No one ever calls. No one returns emails. I am very upset that I bough...
Be very careful with this company. Once you do stop buying from them they completely stop helping you and their warranty goes out the door. They will not call back about service issues from their product. They say since you are not a current customer they do not need to resolve service/warranty issu...
Excellent window and door company to work with. Extremely happy with the quality and energy efficiency of their 9500 series window! Highly recommend to anyone thinking of investing in their home!
It has been nearly a year and a half trying to get parts for my windows that I purchased in 2013. The limited warranty was not honored. I bought the parts and the parts did not include the clip that holds the cord to the shoe
Beautiful product! Energy efficient! Cost effective!
I love the Park Avenue series window! This has to be the best value on the market today. Incredible performance and so many luxury options it is comparable to a wood or composite product.
I have been a window dealer since 1990 and over the years have done occasional business with Thermal industries and whenever there was a problem, they were one of the best at resolution. Beware!!!! this was before the company was sold to Atrium Brand Products and they now only provide a complete run...
I love the windows! Great performance especially the magnetic sealing system. I would highly recommend.
Our experience with Thermal Windows has been very pleasant. The entire team at Thermal has been great to work with and willing to go out of their way to make their customers happy. We highly recommend this company and their products.
Great place to get windows. Love especially in new windows I can get FlexScreen.
I have been in the industry for a long time and have sold many products from some of the top manufacturers in the country. I can honestly tell you that Thermal Windows and Doors offers something for every vinyl window buyer. If you are looking to maximize your efficiency, they have it with the 950...
We have been buying windows from Thermal for almost 40 years. I consider their professionalism and top notched service as primary reasons that I continue to purchase my product from them. With any manufacturer their are always hiccups. Thermal has always responded in a positive manner to meet our...
We had our windows replaced ten years ago. All of them were sliders except for one casement window. The mechanism on the casement window has rusted to pieces. There is SUPPOSED TO BE a lifetime warranty, but now they tell me they don't use that mechanism anymore and don't have parts. They gave me so...
Exceptional people to work with and the
products are very well designed and built.
Super impressed all around!
The customer service is phenomenal! Bill in customer service is highly knowledgeable!A rare luxury when dealing with manufacturers. The window is a high quality beast!! Couldn t find a better quality window!! I love Thermal Windows.
unprofessional customer service as well as poorly sealed windows and doors
Agree with all previous 1 star comments, whatever warranty your windows may have had they do not respond to any inquiry, they sent me a form and that was that, no reply no nothing! What a bunch of fraudsters! Hope they go bankrupt!
Dealing with this company was one of the most frustrating experiences in customer service I have ever had. Since they do not return phone calls, I had to call literally 16 times (no exaggeration) to actually get in touch with a live person, who then emailed me back and forth with various forms I ne...
As the owner of a window installation company I have installed every brand of window on the market. Thermal windows are the best windows I have ever installed. Unlike many well know brands Thermal does not cut corners on important building materials. Every Thermal window is solidly constructed with ...
Thermal is our go-to company, best digital rendering I've ever seen for a vinyl window that looks like wood.
As an owner of a window and door company for over 40 years, I only sell Thermal Industries products and have done so since the early 1960's. I highly recommend their products; no one can match their patio door for ease of installation and performance. Sure, they have gone through some changes thro...
10 Year old window with a gap. Company has been promising resolution to the warranty issue for 4 months but just give me the run around. Find a better product with a more respectable company.
Best windows I have ever seen!! Awesome customer service. If you don t have a thermal window you should!! Love this company
Thermal has a great product the entire staff has been very friendly . look no where else if you are replacing your windows
I have two sashes that are under their 10 year the warranty that I received from Thermal Industries, Inc. , when I purchased a total of 10 double hung windows ( 20 sashes) I now have two sashes that have leaking seals, verified by a local window installer, and have been told that I will have to p...
Purchased the Thermal Windows and Doors 5000 Series triple pane windows 2.5 years ago for my home. This past summer, the window casement of one of the installed windows started to leak. I took pictures, videos and opened a warranty claim. The company said that they would send a replacement under...
These windows are amazing the magnetic locking mechanism on this window is incredible and the hardware on the window is beautiful and sturdy. Very nice.