The Vale Resort

4.4 · 987 reviews
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Jon Todd
Reviews 1
2020-09-27 09:49

Lovely hotel with great food and friendly staff. F...

Lovely hotel with great food and friendly staff. Fully equipped modern gym, swimming pool, Jacuzzi, sauna and steam room all free to use as a hotel guest. Also has a spa beside the gym. Nice rooms with good size ensuite. Also has two golf courses and a driving range. Large carpark so there are n...

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Karen
Reviews 1
2020-09-26 09:39

Went for Day Spa, best face mask/facial I have had...

Went for Day Spa, best face mask/facial I have had ,I chose 55 mins treatment also included back & foot massage, lots of choices of treatments here, we also had use of sauna/stream rooms , jacuzzi, lovely swim in pool , relaxing rooms to sleep or read plus by pool was outside garden & bar (noisy due...

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Kayleigh Evans
Reviews 1
2020-09-25 21:33

The drive up to the hotel is beautiful as is the e...

The drive up to the hotel is beautiful as is the exterior. Free parking is a rare bonus you don't get in many other hotels nowadays. Check-in was straightforward and the staff on the desk were very helpful. Decided to book a massage so rang the spa from our room as there was a leaflet saying "specia...

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Digby Davies-Thomas
Reviews 1
2020-09-24 04:36

Had the Christmas " do" here on Saturday and can't...

Had the Christmas " do" here on Saturday and can't fault anything.

Well festively decorated rooms, quality cocktail on arrival, excellent presentation of food, bottle of wine between two etc.

The guest band " Big Mac's Wholly Soul Band" provided music which appealed to all age groups.

Thoro...

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Robert Jones
Reviews 1
2020-09-22 17:57

A1 Customer service/accounts dept!

A1 Customer service/accounts dept!

The charming, professional and efficient Leanne called me from their accounts department today.

Essentially, I had booked the wrong package for my gf and had left her a message to call me back, in the hope of changing/cancelling it.

She called and was so h...

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Andrew Watkins
Reviews 1
2020-09-22 11:30

Round of golf of the lakes course. Good condition ...

Round of golf of the lakes course. Good condition especially after heavy overnight rain. Well maintained and will be exceptional with a few weeks of dry weather and course management of greens and fairways. Look forward to going back in a month or two.

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Moogi Williams
Reviews 1
2020-09-22 00:54

Had a christmas voucher for a spa treatment from f...

Had a christmas voucher for a spa treatment from family. I know I could do with losing some weight but nowhere on their website does it state that they only cater for people who fit into their one size fits all robe. Never ever had this trouble at any other spa ever. Extremely embarrassing and as ...

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Claire Evans
Reviews 1
2020-09-21 16:34

Just had afternoon tea at the Vale Hotel. Plus poi...

Just had afternoon tea at the Vale Hotel. Plus points food was lovely and well presented. Negatives, the venue totally lacks any ambience or warmth very clinical. Chairs had definitely seen better days, lacking any comfort or padding. No nice soft furnishings. Use your Leekes connections and softe...

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Linda Eriksson
Reviews 1
2020-09-14 13:51

Very high standard, nice rooms, the spa was just a...

Very high standard, nice rooms, the spa was just amazing with great personal service. Had the soul revive treatment which was lush. We got lunch at the spa which was really good as well. The cocktail bar had great atmosphere with really nice bartenders who went the extra mile. Only flaw would be tha...

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Carol Noble
Reviews 1
2020-09-12 08:44

Lovely place. Was there for afternoon tea for my b...

Lovely place. Was there for afternoon tea for my birthday in 2018 and as we enjoyed it so much my husband and I returned for my birthday in 2019.
I was disappointed in that once tea and cake stand were deposited on the table no one returned to offer more tea as had been the case the previous year....

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Amy uren
Reviews 1
2020-09-10 14:42

A really disappointing stay... We spent the night ...

A really disappointing stay... We spent the night there to celebrate our first wedding anniversary, and checked out at 3:30am, having had to phone reception more than once about the fighting in the corridor, shouting, and quarrelling for hours, following a trade centre Wales Christmas party. I was e...

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claire jones
Reviews 1
2020-09-10 12:39

Spa day for the three of us today.

Spa day for the three of us today.
Unfortunately a mix up at the reservation desk meant we couldn t receive our treatments together.
However, after a great swim I received an excellent massage from Ellie.
She listened to what I wanted and adjusted the massage accordingly.
Very professional. I d ...

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Charlotte O'Sullivan
Reviews 1
2020-09-08 18:19

First nights stay was spot on. The second night th...

First nights stay was spot on. The second night though. Loud drunk people shouting and stumbling about slamming doors at 2am . so second night was very disturbed. Breakfast on second day was poor. No service . had to wait 15 mins before giving up on being sat down. Asked for tea and milk. Forgot mil...

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Jannat Shah
Reviews 1
2020-09-07 13:36

A lovely stay! We booked in because our friends ha...

A lovely stay! We booked in because our friends had their wedding ceremony there. The staff are lovely, we had a wonderful breakfast and our room was really spacious and comfortable. Would love to come again and try the facilities, including the gym, pool, spa and the golfing amenities.

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Kevin Williams
Reviews 1
2020-09-06 16:08

Went for a big family celebration. Food was basic,...

Went for a big family celebration. Food was basic, nothing noteworthy. Halibut starters looked like sushi instead of a neat fish fillet. Chicken breast was dry with a bone in it? Go figure. Service was slow, didn't leave there until after 11pm.

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Caitlin Rowlands
Reviews 1
2020-09-05 14:08

Took my mum here for afternoon tea, the food was l...

Took my mum here for afternoon tea, the food was lovely and great service. I did pre order a glass of champagne to come with the afternoon tea but it was not brought over, I asked a waiter for the champagne and he promptly brought some over but it was a shame it wasn't brought to us straight away. L...

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Mark Rees
Reviews 1
2020-09-05 05:10

Excellent facilities & location. Set in lovely sur...

Excellent facilities & location. Set in lovely surroundings & staff are superb. Parking is not an issue, & food is excellent. If you are there for business or a conference, you could find a better place. But due to the level of meetings & conferences that seem to take place there. Staying as a resid...

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