Just had afternoon tea at the Vale Hotel. Plus poi...

Just had afternoon tea at the Vale Hotel. Plus points food was lovely and well presented. Negatives, the venue totally lacks any ambience or warmth very clinical. Chairs had definitely seen better days, lacking any comfort or padding. No nice soft furnishings. Use your Leekes connections and soften this space. Even just add a few flowers.
Music too loud and inappropriate for afternoon tea. Tea was luke warm. China bulky and chipped. Milk already out on table when we arrived. Once seated and intially served there was absolutely no further staff engagement. Staff very robotic. We had to go and ask for more tea, nobody came to ask us nor did they check on whether everything was alright. Other guests were doing similar. Vale Management you are responsible for this, the young staff need guidance and training. I really feel you can do so much better it was totally lack lustre